Gwendol Hilaire
Summary
With extensive customer service experience and a diverse clientele base, I bring forward a unique blend of skills and experience. My proactive nature, leadership abilities, and drive to excel under challenging circumstances make me an ideal fit for any dynamic work environment am eager to contribute to a team and further a business's success while exceeding expectations at every turn.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Hyatt South Beach/The Confidante
05.2015 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods such as banquets, events ect without sacrificing attention to detail or guest rapport.
Server
Mondrian Restaurant South Beach
02.2012 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Dishwasher
Randy's Restaurant & Lounge
02.2011 - 12.2012
- Ensuring the availability of clean dishes, flatware, glasses, straws and napkins for tables
- Delivering food and helping with refills to aid Food Servers during peak restaurant times
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Security Guard
Kent Security
04.2011 - 02.2012
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Guard
CSC/ Contemporary Services Company
08.2010 - 01.2012
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Education
High School Diploma -
Allison Academy
Miami, FL05.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
References
- Brandon Reiner, Manager Food & Beverage, (305) 940 - 3922
- Mark Betancourt, Director of Operations, (305) 608 - 8170
Awards
- Colleague of the Quarter, 01/01/21
- Employee of the Year, 01/01/15
Certification
• Colleague of the Quarter 2021
• Colleague of the Quarter 2021
• Employee of the Year 2015
Languages
Creole French
Native or Bilingual
Timeline
Server/Bartender
Hyatt South Beach/The Confidante
05.2015 - 10.2023
Server
Mondrian Restaurant South Beach
02.2012 - 05.2015
Security Guard
Kent Security
04.2011 - 02.2012
Dishwasher
Randy's Restaurant & Lounge
02.2011 - 12.2012
Security Guard
CSC/ Contemporary Services Company
08.2010 - 01.2012
High School Diploma -
Allison Academy
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