Summary
Overview
Work History
Education
Skills
Timeline
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Aunjanique Wilson

Penns Grove,NJ

Summary

Personable and dedicated key account specialist with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Exelon
Carneys Point, NJ
01.2025 - Current
  • Resolved customer inquiries and complaints efficiently, ensuring a positive service experience.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Handled incoming phone calls to address customer inquiries and resolve issues efficiently.

Manufacturing Key Account Representative

Avantor
Allentown, Pennsylvania
05.2020 - Current
  • Monitored customer orders from start to finish, ensuring accuracy and on-time delivery.
  • Assisted in developing strategies for increasing customer satisfaction levels.
  • Provided customer service for key accounts, including responding to inquiries and resolving issues.
  • Prepared reports for management summarizing customer service activities and performance metrics.
  • Collaborated with other departments to ensure timely delivery of products and services.
  • Attended weekly meetings with sales team members to discuss strategies for improving customer relations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Penns Grove High School
Carneys Point, NJ
06-2013

Skills

  • Data Entry
  • Data Collection
  • Product Knowledge
  • Call Management
  • Problem Resolution
  • Clerical Support
  • Microsoft Outlook
  • Problem-solving abilities
  • Multi-Task Management
  • Microsoft Office expertise
  • Computer Proficiency
  • Critical Thinking
  • Report Generation
  • Office equipment proficiency
  • SAP

Timeline

Customer Service Representative

Exelon
01.2025 - Current

Manufacturing Key Account Representative

Avantor
05.2020 - Current

High School Diploma -

Penns Grove High School
Aunjanique Wilson