Aunnah Kelley
Fairfax,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Entry Pharmacy Technician
PharMerica
Leesburg, Virginia
09.2024 - Current
- Maintained accurate patient medication records using pharmacy management software.
- Processed prescription orders efficiently in a fast-paced pharmacy environment.
- Assisted pharmacists in verifying medication accuracy and dosage for patients.
- Entered and updated patient information into electronic health records system.
- Trained new staff on data entry procedures and pharmacy protocols effectively.
- Communicated with healthcare providers regarding prescription clarifications and refills.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Answered telephones to respond to questions or requests.
- Verified insurance eligibility for patients by calling appropriate parties.
Pharmacy Technician
CVS Pharmacy
Live Oak, FL
11.2022 - 08.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescriptions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Entertainer
Hooters of America, LLC
Valdosta, GA
10.2018 - 05.2024
- Interacted with customers to create a fun atmosphere with memorable experiences.
- Maintained an upbeat energy level.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Customer Service Specialist
HSNi
St. Petersburg, FL
09.2016 - 06.2022
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, resetting passwords and updating contact information and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone.
- Assisted customers with making payments, returns, refunds, exchanges or establishing payment plans to bring accounts current.
Personal Assistant
Garjas Real Estate
Kissimmee, FL
07.2016 - 08.2018
- Performed calendar management and scheduling of appointments.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary and kept a neat office area.
- Sorted mail received daily and maintained confidential files related to personnel records or other sensitive information.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
Education
High School Diploma -
Haines City Senior High School
Haines City, FLSkills
- Detail-oriented mindset
- Advanced multitasking abilities
- Strong Communication Skills
- Calendar Management Proficiency
- Strong Work Ethic
- Proper phone etiquette
- Pharmacology knowledge
- Insurance processing
- Customer Service
- Time Management
- Professional Demeanor
- Prioritization and Organization
- Adaptability and Reliability
Certification
- Pharmacy Technician Certification, CVS Pharmacy, 03/01/23
- Immunization Certification: Certificate of Achievement, aPHA, 08/01/23
- CPR Training, American Red Cross, 10/01/23
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Data Entry Pharmacy Technician
PharMerica
09.2024 - Current
Pharmacy Technician
CVS Pharmacy
11.2022 - 08.2024
Entertainer
Hooters of America, LLC
10.2018 - 05.2024
Customer Service Specialist
HSNi
09.2016 - 06.2022
Personal Assistant
Garjas Real Estate
07.2016 - 08.2018
High School Diploma -
Haines City Senior High School