Aunyai McCann
Houston,TX
Summary
Skilled bartender with expertise in crafting custom drinks and driving business revenue through exceptional service. Proven ability to collaborate effectively with team members in high-pressure environments to fulfill customer needs. Strong money handling, problem-solving, and time management skills contribute to operational efficiency. Committed to sanitation compliance and fostering teamwork to enhance guest experiences.
Overview
10
10
years of professional experience
Work History
Bartender
Torchy's Tacos
Houston, Texas
02.2026 - Current
- Created signature cocktails with fresh ingredients and innovative techniques.
- Delivered exceptional customer service in high-pressure environments.
- Resolved customer complaints promptly to ensure positive experiences.
- Monitored alcohol consumption levels to prevent over-intoxication and underage drinking.
- Processed payments accurately and efficiently through POS system.
Utility Worker
Compass Group USA
Houston, TX
06.2022 - Current
- Maintained organized, clean work areas to boost operational efficiency.
- Operated kitchen equipment in accordance with safety protocols.
- Consistently complied with health regulations and sanitation standards.
- Ensured cleanliness and organization in all food service areas.
- Trained employees on safe and effective use of kitchen equipment.
- Removed faulty items to facilitate smooth operations.
Team Leader
Chic-Fil-A
Indianapolis, Indiana
08.2016 - 09.2021
- Supervised team members during peak service hours to optimize operational efficiency.
- Trained new staff on customer service standards and food preparation protocols.
- Delegated daily tasks to enhance group productivity and workflow.
- Facilitated team meetings to address operational challenges and share best practices.
- Implemented process improvements to accelerate service speed during busy periods.
- Managed inventory levels and coordinated stock replenishment for kitchen supplies.
- Resolved customer complaints promptly to uphold high satisfaction levels.
- Maintained a positive work environment that fostered collaboration among team members.
Education
Mixology
School of Bartender's
Houston, TX01-2021
North Central High School
Indpls, INSome College (No Degree) - Communications
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Bar service and cocktail preparation
- POS operation
- Menu knowledge and food safety
- Sanitation compliance
- Guest relations
- Upselling techniques
- Task prioritization
Timeline
Bartender
Torchy's Tacos
02.2026 - Current
Utility Worker
Compass Group USA
06.2022 - Current
Team Leader
Chic-Fil-A
08.2016 - 09.2021
Mixology
School of Bartender's
North Central High School
Some College (No Degree) - Communications
Ivy Tech Community College of Indiana