Aura Monterroso
Shipt
Gaithersburg,MD
1
Language
14
years of professional experience
Adaptable professional with bilingual communication skills, delivering detail oriented customer service and support.
Work History
Shipt Shopper
3 Years 8 Months- Delivered exceptional customer service by efficiently shopping and packing orders for a timely delivery.
- Developed a strong relationship with members, addressing inquiries and resolving issues promptly for satisfaction.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Adjusted to changing inventory levels at stores, identifying appropriate substitutes.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations and by maintaining a 100% reliability and on-time rate.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
Instacart Shopper
3 Years 5 Months- Delivered exceptional customer service by selecting, packing, and delivering grocery orders efficiently and on time.
- Delivered items to customers on time by managing time efficiently.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Consulted with customers on food selections, requests, and any possible substitutions or refunds.
- Provided knowledgeable, friendly support to customers throughout shopping and purchasing experience.
Operations Associate
4 Months- Efficiently went through inventory management processes to enhance product availability and reduce stock discrepancies.
- Resolved customer issues promptly and professionally
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed detailed directions from management to complete displays and stocks requested by the brands sold in store.
Front Desk Receptionist
8 Months- Managed patient scheduling and appointments.
- Greeted guests at front desk, creating welcoming atmosphere and ensuring smooth check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, efficiently directing inquiries to office management, doctors, billing, or physical therapists.
- Supported administrative tasks, including filing, data entry, and document preparation, to maintain office organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Hair Assistant
1 Year 8 Months- Maintained cleanliness of workstations and tools, promoting a safe and organized environment for team members.
- Supported senior stylists in executing complex hair treatments, enhancing overall service quality.
- Coordinated scheduling of appointments and handled any payments
- Developed relationships with clients, providing personalized recommendations and remembering their preferences which enhanced customer loyalty and retention.
- Assisted with inventory management duties to ensure adequate stock levels of essential products and tools were maintained at all times.
Front Desk Receptionist
3 Years- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Coordinated communication between guests and either physical trainers or sales associates.
- Trained new staff on front desk procedures.
- Assisted members with membership inquiries and processed payments, both in person and over the phone.
Education
Associate of Science - Communications
Associate of Science - Pre-Sonography Program
Skills
Bilingual- fluent in English and Spanish
Efficient multitasking
Reliability and punctuality
Strong organization with strong attention to detail
Customer service experience for 10+ years
Time management
Microsoft efficent
Ability to adapt quickly to any environment
pace
and system
Languages
Spanish
Native or Bilingual
Timeline
Shipt Shopper
Shipt
12.2022 - CurrentRead More
Instacart Shopper
Instacart
05.2022 - 10.2025Read More
Operations Associate
Sephora
10.2019 - 02.2020Read More
Front Desk Receptionist
Maryland Orthopedic Specialists
08.2015 - 04.2016Read More
Hair Assistant
La La Land Hair And Beauty Room
11.2013 - 07.2015Read More
Front Desk Receptionist
LA Fitness
06.2012 - 06.2015Read More
Montgomery College
Associate of Science from Pre-Sonography Program
Read More
County College of Morris
Associate of Science from Communications
Read More