Djifa Gnonouglo
Service Manager
Omaha,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 3 years of HyVee experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
10
10
years of professional experience
1
1
Language
Work History
Shipt Shopper
Shipt
Omaha, NE
06.2020 - Current
Driver
Uber Eats
Omaha, NE
06.2018 - Current
Service Manager
HyVee Foods
Omaha, NE
11.2019 - 06.2022
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Encouraged departmental employees to present positive, exemplary image to customers.
Education
Bachelor of Science - Computer Science
University of The People
Pasadena, CA 08.2022 - Current
Skills
Proficient in Point of Sales as ??? and GK Systems
undefinedAccomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Soccer
I love playing soccer and I was once in the Iowa Western Soccer team.
Timeline
Bachelor of Science - Computer Science
University of The People
08.2022 - Current
Shipt Shopper
Shipt
06.2020 - Current
Service Manager
HyVee Foods
11.2019 - 06.2022
Driver
Uber Eats
06.2018 - Current
Similar Profiles
Ivan CrespoIvan Crespo
Shipt Shopper at ShiptShipt Shopper at Shipt
Chelsy ScottChelsy Scott
Independent Contractor at ShiptIndependent Contractor at Shipt
VICTORIA MCLEANVICTORIA MCLEAN
TLMD Associate Operations Manager at ShiptTLMD Associate Operations Manager at Shipt
VANESSA VAN PELTVANESSA VAN PELT
Delivery Driver at ShiptDelivery Driver at Shipt
Daniel UtterDaniel Utter
Assistant Program Director at CEDARS Youth ServicesAssistant Program Director at CEDARS Youth Services