Aura Quezada Hernandez
Madisonville,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Executive
Henson Brand Dealerships
Madisonville, TX
09.2021 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Generated new leads through networking and attending industry events.
Cashier
Buc-ce's
Madisonville, TX
01.2021 - 09.2021
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Correctional Officer
TDCJ
Midway, TX
08.2020 - 01.2021
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Conducted security checks of inmates and living areas.
- Enforced rules and regulations to maintain order among inmates.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Cashier
Mallet's BBQ
Madisonville, TX
02.2020 - 08.2020
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
Rancho Viejo
Madisonville, TX
08.2018 - 01.2020
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Assembly Line Production Worker
Westcraft Manufacturing
Alto, TX
11.2017 - 08.2018
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Documented production data and output to enable tracking history and maintain accurate records.
- Installed, adjusted and repaired automated machines and robots.
- Utilized safety devices and procedures to protect personnel and equipment.
Receptionist
Dr. Anibal Avila Family Practice
Oklahoma City, OK
01.2016 - 11.2017
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Science - Biology
Jacksonville College
Jacksonville, TXAssociate of Science - Biology
Lone Star College System
Spring, TX05.2024
High School Diploma -
Alto High School
Alto, TX05.2018
Skills
- Interpersonal and Written Communication
- Sales Expertise
- Cold Calling
- Data Analysis
- Persuasive Selling
- Database Management
- Goals and Performance
- Quality Assurance Understanding
- Marketing Initiatives
- Client Representation
- Computer Technology
- Traffic Calming
Languages
Spanish
Native or Bilingual
Timeline
Sales Executive
Henson Brand Dealerships
09.2021 - Current
Cashier
Buc-ce's
01.2021 - 09.2021
Correctional Officer
TDCJ
08.2020 - 01.2021
Cashier
Mallet's BBQ
02.2020 - 08.2020
Server
Rancho Viejo
08.2018 - 01.2020
Assembly Line Production Worker
Westcraft Manufacturing
11.2017 - 08.2018
Receptionist
Dr. Anibal Avila Family Practice
01.2016 - 11.2017
Associate of Science - Biology
Jacksonville College
Associate of Science - Biology
Lone Star College System
High School Diploma -
Alto High School
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