Aurela Hyseni
Spring
Summary
Dynamic hospitality professional with extensive experience at Adriatic Cafe Italian Grill, excelling in customer service and inventory management. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in high-volume dining environments, adept at training staff and managing bar operations, ensuring compliance and optimal service delivery.
Overview
5
5
years of professional experience
Work History
Host / To-Go Specialist / Server /Head Bartender
Adriatic Cafe Italian Grill
Tomball
09.2020 - Current
- Accepted payments from guests for dine-in and take-out foods.
- Assisted staff by serving food and beverages or bussing tables.
- Provided excellent customer service by anticipating customer needs.
- Informed patrons of specialties and features.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Associate of Business Administration -
Lone Star College
Houston, TX01-2025
High School Diploma -
"Ali Sokoli"
Kosovo05-2018
Skills
- Customer service
- Inventory management
- Effective communication
- Time management
- Customer-oriented
- Telephone reception
- Train staff
- Problem-solving abilities
- Shift management
- High-Volume Dining Experience
Timeline
Host / To-Go Specialist / Server /Head Bartender
Adriatic Cafe Italian Grill
09.2020 - Current
Associate of Business Administration -
Lone Star College
High School Diploma -
"Ali Sokoli"
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