Aurelia Cruz
Summary
Highly efficient Manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Attentive Supervisor with excellent interpersonal skills and 10+ years of experience in serving food and beverages. Proficient in customer service and kitchen equipment operations. Highly focused with excellent work ethic.
Overview
12
12
years of professional experience
Work History
Shift Lead Manager
McDonald's Restaurant
Corpus Christi, TX
08.2010 - 11.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Shift Manager
Stars Drive Inn
Kingsville , Texas
06.2010 - 10.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Assistant Manager
Little Caesars Pizza
Kingsville, TX
08.2010 - 12.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Volunteer Firefighter
Kingsville Fire Department
Kingsville, TX
07.2014 - 09.2018
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Administered first aid and conducted emergent response management.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
Nurse Assistant
Retama Nursing & Rehabilitation Center
Kingsville, TX
03.2016 - 11.2016
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
Assistant Manager
KFC Restaurant
Corpus Christi, TX
11.2018 - 08.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Manager
Sonic Drive In
Corpus Christi, TX
08.2019 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
Assistant Store Manager
Dairy Queen
Port Aransas, TX
12.2020 - 08.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Crew Member
Cracker Barrel Restaurant
Corpus Christi, TX
11.2021 - 03.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Cooked batches of food according to standard recipes.
Education
High School Diploma -
H. M. King High School
Kingsville, TX05.2014
Skills
- Store opening ad closing
- Sales expertise
- Accurate money handling
- Store merchandising
- Guest service and Customer service
- Supervising
- Trouble Shooting
- Multitasking ability
Timeline
Crew Member
Cracker Barrel Restaurant
11.2021 - 03.2022
Assistant Store Manager
Dairy Queen
12.2020 - 08.2021
Manager
Sonic Drive In
08.2019 - 10.2020
Assistant Manager
KFC Restaurant
11.2018 - 08.2019
Nurse Assistant
Retama Nursing & Rehabilitation Center
03.2016 - 11.2016
Volunteer Firefighter
Kingsville Fire Department
07.2014 - 09.2018
Shift Lead Manager
McDonald's Restaurant
08.2010 - 11.2019
Assistant Manager
Little Caesars Pizza
08.2010 - 12.2016
Shift Manager
Stars Drive Inn
06.2010 - 10.2019
High School Diploma -
H. M. King High School
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