Aurelia Fowler
Durham,NC
Summary
Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 55 WPM Skills: Written and verbal communication; Problem solving skills; Attention to detail; Following directions; Complete tasks on time Honors/Awards: Ultimate Medical Academy Dean's List
Overview
13
13
years of professional experience
1
1
Certification
Work History
GI Technician
Center for digestive diseases and Cary Endoscopy
07.2024 - Current
- Procedure Assistance:Support physicians and nurses during GI procedures, including passing instruments and handling specimens.
- Scope Processing & Disinfection:Manually clean, leak-test, and disinfect endoscopes using automated reprocesses.
- Equipment Maintenance:Ensure endoscopes, tower equipment, and imaging systems are working properly; troubleshoot and report repairs.
- Room Setup & Turnover:Prepare procedure rooms with necessary supplies and sanitize rooms between patients.
- Patient Care:Assist with patient intake, transfer, positioning, and monitoring vital signs.
Home Health Aide
CNA Private Duty
01.2013 - Current
- Assist with activities of daily living – mobility, personal hygiene, and feeding.
- Document services provided, patient condition, and changes in patient behavior.
- Keep household clean and organized, run errands, and prepare and serve meals.
- Provide in-home personal care services, and maintain a safe, secure, and healthy environment.
- Respect and safeguard patient’s privacy.
Manager
IHG and Companies
03.2016 - 01.2026
- Addressed issues in a professional manner and resolved staff and customer service problems.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
- Operational Management:Directs front-desk activities, housekeeping, maintenance, and food/beverage services to ensure smooth operation.
- Guest Services:Ensures a high level of customer satisfaction by resolving complaints and maintaining service standards.
- Financial Performance:Sets budgets, approves expenditures, monitors revenue, and prepares financial reports.
- Staff Leadership:Interviews, hires, trains, and monitors staff performance, fostering a positive work environment.
- Property Maintenance:Inspects guest rooms, public areas, and grounds to ensure cleanliness and safety compliance.
- Marketing and Strategy:Develops promotional activities to increase bookings and manages the hotel's public image.
Specimen Processing Technician
Duke University Hospital
10.2020 - 08.2025
- Sample Management:Receive, sort, accession, and label incoming specimens accurately.
- Processing:Prepare specimens for testing by centrifuging, splitting samples (aliquoting), and transporting them to specific departments.
- Data Entry:Enter patient information and test orders into Laboratory Information Systems (LIS).
- Quality Control:Inspect samples for quality, check for missing info, and ensure appropriate sample types for tests ordered.
- Safety & Maintenance:Adhere to biohazard safety procedures, dispose of waste, and maintain/calibrate equipment.
Customer Service Representative
Conduent
09.2019 - 10.2021
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
- Entered customer account data and communicated in a clear and concise manner.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Inbound Support:Answer customer inquiries via telephone and other channels in a fast-paced, high-volume environment.
- Problem Resolution:Provide one-call resolution for issues regarding benefits, enrollment, and account statuses.
- Systems Navigation:Use multiple web-based applications, databases, and computer systems simultaneously to assist customers.
- Data Entry:Accurately document conversations, requests, and grievances.Adherence & Compliance:Follow established, standard scripts and guidelines while adhering to confidentiality laws (e.g., HIPAA).
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
01-2026
Skills
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Wellness
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Self-Care
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
Certification
- American Red Cross – Cary, NC
- BLS
- Emergency Care:Perform high-quality CPR (compressions and rescue breaths) on adults, children, and infants.
- Equipment Operation:Rapidly operate Automated External Defibrillators (AEDs) and bag-mask devices.
- Patient Stabilization:Relieve airway obstructions, manage hemorrhages, treat shock, and apply bandages/dressings, assist in moving patients, and ensure safe transport to medical facilities.
- Assessment & Monitoring:Check vital signs, monitor patient conditions, and document care, as noted by Iredell County (.gov).Teamwork:Coordinate with other responders, nurses, and physicians during "Code Blue" situations.
Languages
English
Full Professional
Timeline
GI Technician
Center for digestive diseases and Cary Endoscopy
07.2024 - Current
Specimen Processing Technician
Duke University Hospital
10.2020 - 08.2025
Customer Service Representative
Conduent
09.2019 - 10.2021
Manager
IHG and Companies
03.2016 - 01.2026
Home Health Aide
CNA Private Duty
01.2013 - Current
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Deans List
Dean's List Ultimate Medical Academy