Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic
Aurelia Salazar

Aurelia Salazar

3414 Big Dalton Avenue ,CA

Summary

Dynamic and results-driven Pharmacy Technician with 16 years at Omnicare Pharmacy, excelling in problem-solving and team collaboration. Proven track record in workflow optimization and maintaining "world-class EXCELLENCE" in customer service with fellow colleagues and our customers. Adapted to evolving healthcare demands while training new staff and enhancing customer satisfaction through effective communication and innovative solutions.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Triage Pharmacy Technician / Customer Service Spec

Omnicare Pharmacy
06.2009 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Have exceptional skills multi-tasking throughout the day wearing different "hats" appropriate for the type of conversation, customer and situation I am assisting or resolving
  • My career with my employer has evolved throughout our 16 year relationship. I first started out in Triage, then served in the billing department, then my department was mandated to work from home back on 3/20/2020, and my department has been merged with collections. "Transition, innovation and growth" are words that convey an insight as my company continues to evolve in the Healthcare industry.

Pharmacy Technician

Kaiser Permanente
01.1998 - 12.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Served as LCF Rep (Union Steward)
  • WPS Rep - Work Place Safety Advisor

Pharmacy Assistant

Northridge Pharmacy
05.1995 - 12.1995
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Cashier

Circle K Convenient Store
01.1995 - 04.1995
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pharmacy Clerk

Hastings Pharmacy
06.1993 - 12.1994
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.

Education

Bachelor of Science in Business Administration

Mount St. Mary's College
10 Chester Place, Los Angeles CA 90007

Post-Baccalaureate Diploma - Pharmacy Technician

Northwest College
530 East Union, Pasadena CA 91101
04.1997

High School Diploma - Gender Studies

Bishop Amat Memorial High School
14301 E. Fairgrove Ave., La Puente CC 91744
06.1991

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Accomplishments

Financial Literacy and Education is an area of personal growth and accomplishment I have also gained knowledge and achievement in. I am a Certified Financial Education Instructor, certified by the "National Financial Educators Council." In addition, I am licensed by the California State Board of Insurance. My license number is, "OK29873." Currently, I am "inactive", but this also a significant credential I am proud to have achieved.

Certification

As with the information I stated earlier, I have dual certificates, outside of my PHARMACY TECHNICIAN PROGRAM; one as a Certified Financial educator and one as a licensed insurance agent with the Sate of CA business and Insurance.

Additional Information

As a seasoned Pharmacy Technician, I have extensive knowledge of generic and brand name drugs; am a solid liaison between management and the department staff. I serve others with integrity, wisdom, knowledge, professionalism, compassion, patience, kindness, positivity and optimism. I seek to build new bridges (relationships with our customers) while maintaining the ones I have built throughout the years.

Languages

English
Full Professional

Timeline

Triage Pharmacy Technician / Customer Service Spec

Omnicare Pharmacy
06.2009 - Current

Pharmacy Technician

Kaiser Permanente
01.1998 - 12.2008

Pharmacy Assistant

Northridge Pharmacy
05.1995 - 12.1995

Cashier

Circle K Convenient Store
01.1995 - 04.1995

Pharmacy Clerk

Hastings Pharmacy
06.1993 - 12.1994

Bachelor of Science in Business Administration

Mount St. Mary's College

Post-Baccalaureate Diploma - Pharmacy Technician

Northwest College

High School Diploma - Gender Studies

Bishop Amat Memorial High School

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