Doug Manning

• Monitored delinquent accounts and initiated collection efforts as needed.
• Developed and maintained relationships with customers to ensure timely payment of invoices.
• Negotiated payment plans with past due customers while ensuring full compliance with company policies.
• Followed up with customers via phone, email, or mail regarding outstanding invoices.

Worked in the Accounts Receivable role in a remote position working both DX and Oasis accounts for private pay Customer Service and Collections. Consistently a top performer with in my role. Always ranked in the top tier when it came to calls, resolutions, rebills and cash collected.

The position involved daily business to business collections.

Contacting delinquent accounts, documenting communications, handling customer service calls, researching credit balances, proposing write-offs and normal payment processing. I maintained a high level of service and received many accolades in my role.

• Researched and resolved customer inquiries regarding billing issues or payment disputes.
• Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
• Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
• Collaborated with other departments to resolve problems related to customer accounts.
• Developed and maintained strong relationships with key clients to ensure customer satisfaction.
• Developed and maintained relationships with clients to ensure satisfaction with services provided.

Started with the company working in both the Research and the Collector Role inside of Private Pay Collections. Consistently met or exceeded goals in both positions while also obtaining top collector award on many occasions. Moved to my most recent position and used my skills to become a valued member of the

Accounts receivable team doing business to business collections. Under this roleI was responsible for a $3.5 Million dollar portfolio of nursing homes under our west coast region. This position required daily daily overview of accounts to keep them within payment terms under their contract. I typically worked with the owners and or CFO to resolve any ongoing issues as well as working with them to keep them within the contract guidelines. I was laid off from omnicare as of 12/15/17 due to a business change where my division moved to Arizona.

• Followed up with customers via phone, email, or mail regarding outstanding invoices.
• Analyzed customer accounts to identify and resolve discrepancies.
• Developed and maintained relationships with customers to ensure timely payment of invoices.
• Investigated and resolved customer inquiries regarding billing issues or discrepancies.
• Negotiated payment plans with past due customers while ensuring full compliance with company policies.