Monica Ramirez
Edinburg,TX
Summary
Proven leader in financial and customer service roles, notably at Servpro of McAllen, where I spearheaded collections and account reconciliation strategies, enhancing revenue recovery by 30%. Expert in QuickBooks and adept at fostering team collaboration, I excel in transforming challenges into opportunities for growth and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Manager
Servpro of McAllen
Mission, TX
08.2021 - Current
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Implemented new collection strategies that led to the recovery of lost revenue.
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Reconciled daily AR ledger and verified proper posting.
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Completed daily process adjustments to maintain accuracy.
Administrative Office Manager
Servpro of McAllen
Mission, TX
08.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Improved document processing speed by introducing automated templates for routine correspondence.
Bartender
Longhorn Steakhouse
McAllen, TX
01.2016 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
GED -
James Nikki Rowe
McAllen, TXSkills
- Collections expertise
- Financial records and reporting
- Transaction Processing
- Cash Management
- Collections experience
- Accounts Receivable
- Customer Relations
- Payment Negotiations
- Invoice Processing
- Staff Management
- Account Reconciliation
- Account updating
- Willing to Learn
- Cash handling expertise
- Intuit QuickBooks
- Typing and 10-Key Entry
- Cash Flow Management
- Workflow Coordination
- Prioritizing and Planning
- Cost Data Analysis
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Planning and coordination
- Relationship building and management
- Task Prioritization
- Self Motivation
- Know Your Customer
- Staff Training
- Time management abilities
- Continuous Improvement
- Professionalism
- Risk Assessment
- Goal Setting
Languages
Spanish
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounts Receivable Manager
Servpro of McAllen
08.2021 - Current
Administrative Office Manager
Servpro of McAllen
08.2021 - Current
Bartender
Longhorn Steakhouse
01.2016 - 09.2017
GED -
James Nikki Rowe