Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

AURELIA SHEARED

Fayetteville,North Carolina

Summary

A: Fayetteville, NC PROFESSIONAL SUMMARY Highly proactive manager with 8 years of experience in team leadership in the fast-food industry. Background includes training,management, and customer service in fast-paced settings. Looking for an administrative role with opportunity for growth.

Work History

Office Administrative Assistant

Office Cat
Junction city, KS
06 2012 - 09 2015
  • Answered multi-line phone system, assisting inbound and outbound calls +100 daily, deliver messages to staff and greet visitors.
  • Generated memos, accounting spreadsheets and properly filed all documents.
  • Updated reports, managed accounts and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers
  • Completed business tax procedures

Supervisor

Subway
Fort Riley, KS
02 2016 - 02 2019
  • Supervised efforts of teams within 50 guestcapacity restaurants, ensuring timely and qualityservicing of guests
  • Interviewed candidates with a friendly smile andprovided timely feedback
  • Resolved challenging customer complaints to fullsatisfaction, promoting brand loyalty andmaximizing repeat business

Concept Manager

Taco Bell
Fort Riley, KS
02 2019 - 09 2020
  • Supervised employees and oversaw qualitycompliance with company standards for foodand services
  • Tracked receipts using QuickBooks, managedemployee schedules and inventory movements
  • Reviewed time records for 5-20 employees toverify accuracy of information and entered timeusing for payroll processing
  • Boosted team productivity and efficiency byleveraging top-notch communications abilities
  • Assisted management team in developing andcreating welcoming atmosphere for crewmembers to voice complaints
  • Trained and mentored new employees tomaximize team performance.

Assistant Manager

Arby's
Fayetteville, NC
09 2020 - 10 2022
  • Managed a group of 25 employees and more
  • Oversaw the day to day operations to ensure a smooth running shift
  • Resolved customer grievances
  • Trained new employees in every position the restaurant has available
  • Trained new managers on daily open and close requirements
  • Operated Microsoft Word and Excel in communication with higher management
  • Overseer of proper opening and closing procedures that align with the companies standard

Guest Experience Manager

Cavamezze Grill
Fayetteville, NC
10 2022 - Current
  • Ensure safe counts are correct for open an change of shifts
  • Ensure a correct cash count and set out money for the day
  • Complete front line set up and morning prep to meet company and inspection standards
  • Issue daily station assignments
  • Make sure customers return and are served quility products in the most efficient manner
  • Complete paperwork and afternoon prep to setup the next shfit for success

Education

Apostolic Academy
Junction City, KS

Bachelors of Social Science - Criminal Justice

Colorado Technical University
2026

Skills

  • Microsoft Suite
  • Payroll
  • Interviewing
  • QuickBooks
  • Team Leadership
  • Customer Service
  • Bookkeeping
  • Restaurant Management
  • Cash Handling
  • Training and Development
  • Opening and Closing Procedures
  • Schedule Management

Accomplishments

  • Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty
  • Served as back-up to properly opening and closing of store, deposit drops and daily operations
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Scheduled and confirmed appointments and meetings for accounting team
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Maintained complex digital filing system for financial information
  • Generated memos, spreadsheets and properly filed all documents

Timeline

Office Administrative Assistant

Office Cat
06 2012 - 09 2015

Supervisor

Subway
02 2016 - 02 2019

Concept Manager

Taco Bell
02 2019 - 09 2020

Assistant Manager

Arby's
09 2020 - 10 2022

Guest Experience Manager

Cavamezze Grill
10 2022 - Current

Apostolic Academy

Bachelors of Social Science - Criminal Justice

Colorado Technical University

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AURELIA SHEARED