Aurelia Smartt
Eastlake,OH
Summary
Adept at elevating customer experiences and boosting revenue, my tenure at Beal's Pickles N' Pints showcases a blend of exceptional customer service expertise and marketing acumen. Leveraging strong leadership and conflict resolution skills, I successfully mentored a dynamic team, enhancing operational efficiency and contributing to a significant uptick in customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bar and Restaurant Manager
Beal's Pickles N' Pints
Willoughby, OH
03.2016 - Current
- Resolved and investigated complaints regarding service
- Explained goals and expectations required of trainees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Inspected areas for cleanliness and proper set-up.
- Monitored inventory levels and placed orders with vendors as needed.
- Reconciled daily transactions, balanced cash registers and deposited earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Updated computer systems with new pricing and daily specials.
- Analyzed sales reports to identify trends and opportunities for increasing revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
Bachelor of Arts - English
Cleveland State University
Cleveland, OH07-2012
Skills
- Coaching and mentoring
- Time management
- Goal setting
- Expectation setting
- Cross-functional teamwork
- Staff development
- Conflict resolution
- Team leadership
- Complex Problem-solving
- Task delegation
- Decision-making
- Marketing
- Suggestive selling
- Strong multitasking
- Customer service expertise
Accomplishments
- Launched new seasonal drink menu items that increased foot traffic and revenue
- Coordinated holiday events that helped showcase our restaurant's menu and atmosphere
- Trained and mentored trainees resulting in a successful team with low turnover
- Successfully managed high volume operations
Timeline
Bar and Restaurant Manager
Beal's Pickles N' Pints
03.2016 - Current
Bachelor of Arts - English
Cleveland State University