Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Aurelia Wears

Aurelia Wears

Fredericksburg,VA

Summary

Dynamic supervisor with proven leadership at Freddy's Frozen Custard and Steakburger, enhancing team productivity through effective training and conflict resolution. Skilled in customer service and data analysis, I fostered a culture of excellence, significantly improving customer satisfaction and mentoring staff for career growth. Adaptable and organized, I thrive in fast-paced environments.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

5
5
years of professional experience

Work History

Supervisor

Freddys Frozen Custard And Steakburger
04.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Assisted an opening of a new branch

Team Member

Dunkin' Donuts
06.2020 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.

Education

Associate of Science - Psychology

Germanna Community College
Locust Dale, VA
05-2026

High School Diploma -

Riverbend High School
Spotsylvania, VA
05-2023

Skills

  • Customer service
  • Data analysis
  • Behavioral observation
  • Team building
  • Employee training
  • Training and mentoring
  • Staff management
  • Conflict resolution
  • Time management
  • Leadership
  • Analytical thinking
  • [Software] experience
  • Organizational skills
  • Adaptability and flexibility
  • Excellent communication

Interests

I have interests in cosmetology and plan to go to cosmetology school after obtaining my associates degree

Timeline

Supervisor

Freddys Frozen Custard And Steakburger
04.2023 - Current

Team Member

Dunkin' Donuts
06.2020 - 08.2022

Associate of Science - Psychology

Germanna Community College

High School Diploma -

Riverbend High School

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Aurelia Wears