Aurelia Wolff

Leading operational excellence for distributed team of 5+ coordinators across multiple locations

• Process Innovation: Developed centralized SOP tracking system, reducing document retrieval time by 60% and ensuring consistency across all departments
• Performance Management: Conduct regular performance reviews and skills assessments, resulting in 30% improvement in customer satisfaction ratings
• Data-Driven Decisions: Analyze team metrics and user error patterns to identify workflow bottlenecks and inefficiencies to drive product improvements
• Training & Development: Refine and implement training and personal development programs for new hires and current employees
• Cross-Department Collaboration: Consult on UX best practices for new applications and features using design thinking methodologies, bridging technical requirements with user experience optimization

Managed multi-property portfolio with 95%+ occupancy rate and minimal tenant turnover

• Project Coordination: Led capital improvement projects with multiple contractors, consistently meeting deadlines and budget constraints
• Process Optimization: Streamlined maintenance workflows and tenant onboarding, reducing response times by 40%
• Stakeholder Management: Balanced competing priorities between property owners, tenants, contractors, and legal teams
• Crisis Management: Led disaster response and remediation efforts, coordinating cross-functional teams under high-pressure situations
• Compliance & Risk: Ensured full regulatory compliance while managing legal processes and maintaining detailed documentation

Built and scaled custom fashion business from concept to profitable operation through end-to-end product operations

• Product Development: Managed complete product lifecycle from market research and design through manufacturing and delivery
• Customer Experience: Designed and optimized e-commerce platform UX/UI, integrating new vendors and apps to enhance user journey
• Supply Chain Management: Negotiated with manufacturers and vendors, optimizing costs while maintaining quality standards
• Brand Strategy: Led creative campaigns working with photographers and stylists, managing project timelines and deliverables
• Market Analysis: Researched trends and customer feedback to drive product innovation and business strategy decisions

Contributed to product development team in fast-paced custom manufacturing environment

• Design to Development: Converted project specifications into technical drawings and manufacturing guidelines
• Quality Assurance: Implemented review processes ensuring products met company standards and client specifications
• Client Relations: Managed customer feedback loop, resolving issues while maintaining satisfaction and loyalty
• Cross-functional Collaboration: Participated in weekly planning sessions analyzing sales data and market opportunities to inform product strategy