Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chelsea Richards

Winter Park,FL

Summary

Strategic training and people development leader with extensive experience in high-volume workforce training, orientation operations, retail environments, and leadership development. Known for strong cross-functional influence through partnerships with HR, Operations, IT, and business leaders to streamline workflows, enhance communication, and support organizational growth. Proven ability to scale programs, develop high-performing teams, and apply data-driven insights to improve efficiency, quality, and the overall new hire experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager of Training – High Volume Orientation Team

Advantage Solutions
01.2023 - Current
  • Lead the New Hire Orientation Team delivering over 1,800 annual virtual new hire orientation sessions across multiple business units.
  • Integrated CDS into orientation operations, increasing annual attendance by 50% and expanding program impact.
  • Manage, coach, and develop a team of six specialists responsible for facilitation and key operational workflows including attendance processing, NPS management, reporting, and companywide inbox support.
  • Develop and maintain KPI frameworks specific to the Orientation Team, measuring quality, efficiency, facilitator performance, and operational consistency.
  • Create, analyze, and deliver NPS reporting and insights to Operations, and business leaders to inform decision-making and improve the new hire experience.
  • Oversee orientation content lifecycle, ensuring accuracy, consistency, and alignment with evolving business needs and compliance standards.
  • Use Microsoft 365, Smartsheet, Teams, and Power BI to streamline operations, automate workflows, and strengthen visibility for leadership.
  • Collaborate with HR, Operations, and IT to align orientation processes with high-volume hiring needs and support a seamless day-one experience.
  • Support leadership development by facilitating Leadership Activation Workshops and coordinating logistics for enterprise leadership events.

Senior Training Specialist

Advantage Solutions
01.2022 - 01.2023
  • Independently facilitated and managed all companywide virtual new hire orientations prior to team scale-up.
  • Created scheduling, attendance tracking, and reporting systems that improved efficiency and accuracy.
  • Standardized onboarding and orientation content to align with company expectations and values.
  • Built foundational operational frameworks that enabled expansion to a multi-person team.

Field Supervisor, Retail Merchandiser & Earlier Roles

Advantage Solutions/TNG
04.2019 - 03.2022
  • Provided field leadership across retail merchandising teams to ensure project execution and compliance.
  • Trained and coached field teams on merchandising standards, client expectations, and operational procedures.
  • Built strong client and store relationships, contributing to successful execution of in-store programs and promotions.
  • Executed all events and assignments at 100% weekly for months.
  • Trained and mentored all teammates.
  • Built and nurtured relationships with customers and vendors to maximize profit potential.
  • Supervised field operations teams to complete projects within established timelines.
  • Developed and maintained positive relationships with clients and other stakeholders.

Account Manager / Client Services

SAS Retail Services
01.2022 - 01.2022
  • Managed end-to-end project delivery for multiple clients, ensuring alignment with business goals, timelines, and budgets.
  • Collaborated cross-functionally with sales, operations, and training teams to deliver tailored client solutions.
  • Led client communication strategies including presentations, performance updates, and project reviews.
  • Identified opportunities for business growth and process improvement through data insights and client feedback.

Skills

  • High-Volume Training Operations
  • Cross-Functional Leadership & Collaboration
  • KPI Development & Data-Driven Optimization
  • Multi-Modal Content Development
  • Team Leadership, Coaching & Talent Development
  • Workflow Optimization & Process Improvement
  • Reporting, NPS Analysis & Business Insights
  • Microsoft 365, Smartsheet, Power BI
  • Field operations
  • Strategic planning

Certification

Mckinsey Academy - Leadership Essentials and Management Accelerator

Timeline

Manager of Training – High Volume Orientation Team

Advantage Solutions
01.2023 - Current

Senior Training Specialist

Advantage Solutions
01.2022 - 01.2023

Account Manager / Client Services

SAS Retail Services
01.2022 - 01.2022

Field Supervisor, Retail Merchandiser & Earlier Roles

Advantage Solutions/TNG
04.2019 - 03.2022
Chelsea Richards