Aurelie Baroody
9908 Marquette Drive, Bethesda,MD
Summary
Versatile and dynamic, with a proven track record in customer service and leadership, honed across roles from Babysitter to Shift Leader at TBaar North Bethesda/Rockville. Excelled in emergency response and communication, significantly enhancing customer loyalty and safety standards. Bilingual and adept at managing high-pressure situations, consistently delivering exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Babysitter
Self-employed
Bethesda, Maryland
09.2019 - Current
- Provided childcare for multiple families, supervising up to three children simultaneously, aged 6 to 8, with a focus on safety, engagement, and educational activities
- Gained extensive experience with toddlers during two summers at a daycare, developing patience and adaptability while managing diverse needs
- Communicated effectively with parents to provide updates and address concerns, ensuring satisfaction and trust
- Maintained a calm demeanor during stressful situations, resolving conflicts and managing high-energy environments
Shift leader and Barista
TBaar North Bethesda/Rockville
North Bethesda, MD
08.2023 - 06.2024
- Greeted costumers in a friendly and professional manner, handled customer complaints calmly and professionally resolving costumer issues in a timely manner
- Trained and supervised staff to ensure high quality service and operational efficiency
- Built strong costumer relationships, increasing repeat business and costumer loyalty
- Memorized over 50 recipes for coffees, matchas, smoothies and juices
Lifeguard
American Pools
Somerset, Maryland
03.2022 - 09.2022
- Enforced pool rules, regulations, and policies to ensure the safety of patrons, rescuing swimmers in distress, provided emergency care when needed, certified in CPR by Ellis and associates
- Warmly welcomed guests at front desk
- Responded quickly to medical emergencies in the pool area.
Education
B.A - Psychology
University of Maryland, Baltimore County
Catonsville, MD05.2027
Skills
- Customer service
- Communication skills
- Time management
- Restaurant experience
- Guest services
- Leadership
- Bilingual
- Emergency response
Languages
- English
- French
Timeline
Shift leader and Barista
TBaar North Bethesda/Rockville
08.2023 - 06.2024
Lifeguard
American Pools
03.2022 - 09.2022
Babysitter
Self-employed
09.2019 - Current
B.A - Psychology
University of Maryland, Baltimore County