Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jay del Rosario

Seattle,WA

Summary

Highly skilled Web Content Specialist with a strong background in creating, managing and editing online content. Possess exceptional SEO knowledge and understanding of digital marketing strategies to enhance web traffic and user engagement. Strengths include creativity, adaptability, and proficiency in various CMS like WordPress and Drupal. Notable impact on previous work includes streamlining web content processes for optimal efficiency.

Overview

30
30
years of professional experience

Work History

Business Delivery Web Content Specialist

Costco Wholesale
04.2018 - Current
  • Create and manage content for the Business Delivery website
  • Streamline existing workflow tools through Google application automation
  • Generate reports using internal and 3rd party reporting tools
  • Assist in onboarding, training and mentoring new employees

Consultant/Freelance web designer/producer

01.2014 - Current
  • Provide businesses and organizations with web and print design, project management, email marketing, SEO, social media integration, photography and other digital solutions.
  • I work through all phases of projects, including proposal writing, discovery phase, wire framing, copyediting, design phase, web development, and testing.
  • Current and past clients include UW American Indian Studies,UW Alumni Association, Marpac Construction LLC, NVC Foundation and Wellsprings K9.

Ecommerce/Member Services Support Agent

Costco Wholesale
09.2016 - 04.2018
  • Responds to customer web inquiries regarding online merchandise or service orders.
  • Assists customers with product selection, answers basic questions, and suggests various product options that are available.
  • Document customer problems and input into a ticketing system.
  • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • Answering general member service questions or concerns regarding membership and product information.

Web Production Manager

Paracom, Inc.
07.2011 - 12.2013
  • Managed all of Paracom’s digital services, including corporate intranet, customer-facing corporate and marketing websites, SEO/SEM, web metrics and digital asset management systems.
  • Responsible for design, content updates, graphic production and copy editing for Paracom and Concourse Concessions.
  • Implemented and configured corporate intranets for Paracom and Concourse Concessions.
  • Implemented, configured and managed company’s digital asset management system.
  • Migrated web and email services from outdated, expensive host to a more efficient, robust service provider.

Web Producer

CleanScapes (now Recology)
09.2010 - 04.2011
  • Managed CleanScapes’ web and email marketing operations, including website design, development and production.
  • Responsible for content updates, graphic production and copy editing for cleanscapes.com.
  • Implement web metrics software and analyze web traffic data.
  • Other responsibilities include DNS and domain name registration, design and production for print collateral, and all SEO and SEM efforts.
  • Improve user interface of existing company website and improve brand consistency resulting in ease of navigation and usability as well as increase in traffic.
  • Design and develop Weekly Tips archive site for waste diversion team.
  • Oversaw the design and development of a new company website, working with a local design firm to deliver the final product in April 2011.

Senior Manager, Web Production and Localization

Corbis Images
05.2008 - 12.2009
  • Managed a team of front end developers and web producers responsible for all marketing content for corbis.com, veer.com and other Corbis ecommerce websites.
  • Developed and produced several marketing campaign websites, as well as all online marketing promotions, including email communications.
  • Built an effective web production team with strong and versatile skill sets, taking on production and development work previously outsourced.
  • Played a major role in the production of Corbis’ 2008 website release, responsible for the development of all marketing-related pages.
  • Managed the localization team responsible for all localized content for corbis.com in 10 languages.
  • Localized Veer website to UK English, French and German.

Web Development Manager, Creative Services

Getty Images
01.2002 - 01.2007
  • Responsible for all online content for www.gettyimages.com and other Getty Images ecommerce websites, including all localized websites.
  • Managed a team of web developers in the Creative Services group, overseeing the UI design, architecture and development of award-winning marketing campaign websites and other online communications.

Web Designer/Developer

PhotoDisc
01.1998 - 01.2002
  • Responsible for design and front-end development of the PhotoDisc internal website.
  • Worked in collaboration with various departments to produce informational content.

Technical Support Lead

PhotoDisc
01.1996 - 01.1998
  • Provided technical support for PhotoDisc ecommerce website, products and imagery, as well as customer sales and service support.

Education

Associate of Arts - Liberal Studies

Seattle Central College

Skills

  • Ecommerce website design
  • HTML, CSS, and JavaScript
  • Content management systems
  • Localization and globalization
  • SEO and SEM strategies
  • Analytical problem-solving
  • Detail-oriented learning
  • ASPNET and PHP development
  • MySQL database management
  • Cross-platform experience
  • Web analytics tools
  • Visual Studio and Team Foundation Server
  • Adobe Creative Suite proficiency
  • Photography and editing skills

Accomplishments

  • Society for Technical Communications, Excellence Award, Oyster Stew website for Washington Sea Grant 1999
  • Communication Arts Interactive Annual 12: Information Category - Edit by Getty Images 2006

Timeline

Business Delivery Web Content Specialist

Costco Wholesale
04.2018 - Current

Ecommerce/Member Services Support Agent

Costco Wholesale
09.2016 - 04.2018

Consultant/Freelance web designer/producer

01.2014 - Current

Web Production Manager

Paracom, Inc.
07.2011 - 12.2013

Web Producer

CleanScapes (now Recology)
09.2010 - 04.2011

Senior Manager, Web Production and Localization

Corbis Images
05.2008 - 12.2009

Web Development Manager, Creative Services

Getty Images
01.2002 - 01.2007

Web Designer/Developer

PhotoDisc
01.1998 - 01.2002

Technical Support Lead

PhotoDisc
01.1996 - 01.1998

Associate of Arts - Liberal Studies

Seattle Central College

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