Microsoft Office
Aureon Johnson
Digital Marketer
Memphis,TN
Summary
Tech-savvy Digital Marketer bringing over 2 years of experience in social media marketing to growing organization. Experienced in managing social media programs across numerous consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Computer proficient with superb skills in Adobe Creative Suite and Google Analytics.
Overview
12
12
years of post-secondary education
6
6
years of professional experience
Work History
Social Media Marketing Manager
Treasured Collections
Memphis, TN
01.2021 - Current
- Excels in the use of social media tools and technologies, with a track record of curating and implementing several social media campaigns that increased brand awareness and sales by 10%.
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
- Continually maintained and improved company's reputation and positive image in markets served. Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Membership Associate
YMCA
Memphis, TN
07.2021 - Current
- Recruits volunteers and builds effective, supportive working relationships with them. Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained membership database, ensuring that all information was current and accurate. Provided in-depth information to customers regarding YMCA benefits and policies.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
Technical Support Representative
Asurion
Smyrna, TN
02.2017 - 09.2021
- Provides exceptional customer service and technical expertise on inbound calls or other electronic input such as Website, CHAT or email from customers for the purpose of resolving issues with devices such as laptops, tablets, smart phones, and other consumer electronics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Sales Associate
Forever 21
Murfreesboro, TN
06.2019 - 01.2020
- Attained sales efficiently for part-time sales associate through personalizing customer interactions.
- Enhanced ability to multi-task while displaying exceptional listening skills as well as providing a dedication for problem-solving involving customer experiences.
- Engaged with customers to effectively build rapport and lasting relationships. Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products by %5.
Education
Master of Science - Journalism
The University of Memphis
Memphis, TN 08.2021 - Current
Bachelor of Science - Journalism, Advertising, Marketing
Middle Tennessee State University
Murfreesboro, TN 08.2017 - 05.2021
High School Diploma -
Whitehaven High School
Memphis, TN 08.2013 - 05.2021
Skills
Social Media (Facebook, Instagram, Twitter, TikTok, etc)
Written and oral communication
Strategic planning
Content marketing
Critical Thinking
Marketing Strategies
Creative Thinking
Administrative Skills
Analytics and SEO
Software
Adobe Creative Suite
Hootesuite
Final Cut Pro
Google Analytics
Timeline
Master of Science - Journalism
The University of Memphis
08.2021 - Current
Membership Associate
YMCA
07.2021 - Current
Social Media Marketing Manager
Treasured Collections
01.2021 - Current
Sales Associate
Forever 21
06.2019 - 01.2020
Bachelor of Science - Journalism, Advertising, Marketing
Middle Tennessee State University
08.2017 - 05.2021
Technical Support Representative
Asurion
02.2017 - 09.2021
High School Diploma -
Whitehaven High School
08.2013 - 05.2021