Aurian Barnett
Orlando
Summary
With a proven track record at Orlando Health South Seminole Hospital, I excel in de-escalation techniques and staff leadership. My experience spans crisis intervention, improving guest experiences, and enhancing team efficiency. I'm known for my strong work ethic and exceptional customer service, significantly contributing to a supportive and safe environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician II
Orlando Health South Seminole Hospital
Longwood, FL
05.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Server
Crafty Crab
Altamonte Springs, FL
01.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Swing Manager
Mcdonalds, PDI FOODS
Orlando, FL
07.2017 - 12.2022
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Orchestrated positive customer experiences!
Education
High School Diploma -
Jones High School
Orlando, FL05-2019
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Team motivation
- Staff leadership
- Staff supervision
- Inventory management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Mental Health Technician II
Orlando Health South Seminole Hospital
05.2024 - Current
Server
Crafty Crab
01.2023 - 05.2025
Swing Manager
Mcdonalds, PDI FOODS
07.2017 - 12.2022
High School Diploma -
Jones High School
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