Jaqueline Robinson
Bourbonnais,United States
Summary
Skilled Mental Health Technician with extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communication and patient management skills leading to desirable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mental Health Technician II
Shapiro Developmental Center
02.2015 - 04.2024
- Improved shift efficiency by streamlining communication and implementing effective scheduling
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Maintained compliance with industry regulations through diligent monitoring of policies and procedures within the facility.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Mental Health Technician
Shapiro Developmental Center
01.2010 - 02.2015
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
BHU/ CNA
Aperion Care
09.2024 - Current
Skills
- Patient Safety Management
- Behavior Management
- Crisis Intervention
- De-Escalation Techniques
- Anger Management
- Stress reduction techniques
- Autism spectrum understanding
- Family engagement
- Multicultural Competence
- Team Leadership
- Staff Management
- Complex Problem-Solving
Certification
- CNA - Certified Nurse Assistant.BLS Certification.CPI Certification.
Timeline
BHU/ CNA
Aperion Care
09.2024 - Current
Mental Health Technician II
Shapiro Developmental Center
02.2015 - 04.2024
Mental Health Technician
Shapiro Developmental Center
01.2010 - 02.2015
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