Sharon Hart
Gary ,IN
Summary
Compassionate Mental Health Technician with proven expertise at Howe Center in behavior management and patient safety. Skilled in de-escalation techniques and treatment planning, I fostered trust and empowered patients, enhancing their recovery journey. Committed to delivering empathetic care, I effectively monitored progress and engaged families in the treatment process.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Mental Health Technician II
Howe Center
Tinley Park, IL
04.2000 - 10.2020
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Nursing Assistant Preceptor
Lyngblomsten Care Center
Saint Paul, MN
05.1996 - 04.2005
- Assisted patients with daily living activities such as bathing, grooming, feeding, ambulation assistance, facilitating comfort and dignity throughout their stay.
- Participated in ongoing continuing education opportunities to remain current on evidence-based practice guidelines for nursing assistant preceptorship roles.
- Implemented infection control measures, reducing facility-acquired infections through proper hand hygiene techniques and equipment sterilization protocols.
- Contributed to a reduction in medication errors by closely monitoring medication administration and promptly reporting any discrepancies to the nursing staff.
- Promoted a positive learning environment by offering constructive feedback on performance evaluations, fostering growth and professional development among peers.
Receptionist/Secretary
Wilder Foundation
Saint Paul, MN
12.1996 - 2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist/Secretary
Maplewood Good Samaritan
06.1992 - 01.1997
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Nursing Assistant
St Mary’s Nursing Home
Saint Paul, MN
01.1995 - 05.1996
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Mental Health Technician
Elizabeth Ludeman Center
Park Forest, IL
02.1987 - 10.1989
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Education
High School Diploma -
Crete Monee High School
University Park, ILNursing
Miami Dade College
Miami, FL04.1980
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Patient safety management
- Behavioral management
- Progress monitoring
- Substance abuse awareness
- Empathy development
- Treatment Planning
- Medication administration
- Clinical documentation
- Family engagement
- Family relations
- Anger management
- Mental health first aid
- Psychosocial rehabilitation
- Patient assessment
- Psychoeducation delivery
Certification
Certified Nursing Aide
Timeline
Mental Health Technician II
Howe Center
04.2000 - 10.2020
Receptionist/Secretary
Wilder Foundation
12.1996 - 2002
Nursing Assistant Preceptor
Lyngblomsten Care Center
05.1996 - 04.2005
Nursing Assistant
St Mary’s Nursing Home
01.1995 - 05.1996
Receptionist/Secretary
Maplewood Good Samaritan
06.1992 - 01.1997
Mental Health Technician
Elizabeth Ludeman Center
02.1987 - 10.1989
High School Diploma -
Crete Monee High School
Nursing
Miami Dade College