Aurianna Glenn
Indianapolis,IN
Summary
Versatile and compassionate professional with a proven track record at American Senior Communities, excelling in personal hygiene assistance and emotional support. Demonstrated ability to enhance patient well-being and comfort, coupled with expertise in environmental sustainability strategies. Achieved significant improvements in patient care quality and operational efficiency, embodying critical thinking and active listening skills.
Overview
9
9
years of professional experience
Work History
PCA
Waters of Castleton
02.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Customer Service Representative
Lowes Distribution Center
05.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Environmental Services Lead
Community Health Network Heart and Vascular
11.2020 - 04.2022
- Led environmental training sessions for employees, increasing awareness of best practices.
- Evaluated new technologies to reduce the organization''s carbon footprint and promote sustainability goals.
- Oversaw facility upgrades aimed at enhancing environmental performance while maximizing operational efficiency.
- Assisted in preparing annual sustainability reports, showcasing company-wide progress toward meeting established targets.
- Supported emergency preparedness planning by identifying potential risks associated with natural disasters or industrial accidents.
- Managed spill response efforts, minimizing environmental impact and preventing regulatory violations.
- Partnered with local community organizations in promoting environmentally responsible practices across the region.
Certified Nursing Assistant
American Senior Communities
10.2018 - 08.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Restaurant Team Member
White Castle Restaurant
04.2016 - 06.2018
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
High School Diploma -
Warren Central Highschool
9500 E 16th St, Indianapolis, IN 4622906-2019
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Active Listening
- Critical Thinking
- Sustainability Strategies
- Environmental Policy Development
- Emergency Response Planning
- Hazardous Materials Handling
- Cleanliness
- Food Preparation
- Safe Food Handling
Timeline
PCA
Waters of Castleton
02.2023 - Current
Customer Service Representative
Lowes Distribution Center
05.2022 - 01.2023
Environmental Services Lead
Community Health Network Heart and Vascular
11.2020 - 04.2022
Certified Nursing Assistant
American Senior Communities
10.2018 - 08.2020
Restaurant Team Member
White Castle Restaurant
04.2016 - 06.2018
High School Diploma -
Warren Central Highschool