Aurianna Parker
Albany,GA
Summary
Detail oriented and customer-focused professional with 9+ years of experience in cash handling, transaction processing, and customer service. Proven ability to maintain accuracy, handle financial transactions, and build strong client relationships in fast paced environments. Seeking a position to contribute strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Event & Guest Services Associate
Merry Acres Inn
Albany, GA
01.2024 - 01.2025
- Processed 50+ customer transactions daily, including cash, card, and digital payments, maintaining 100% accuracy.
- Maintained accurate transaction records for over $10,000 in daily payments, ensuring compliance and proper documentation.
- Resolved 20+ customer inquiries per day, improving satisfaction and reducing follow-up issues by 30%.
- Coordinated event services for 50+ events monthly, managing scheduling, payments, and client communications in a fast paced environment.
Personal Trainer
FitNation
Albany, GA
01.2017 - 01.2024
- Managed 30+ client accounts weekly, including scheduling and processing payments, ensuring accuracy and timely updates.
- Maintained meticulous records for all client transactions and services, achieving zero discrepancies during audits.
- Provided personalized service to 20+ clients weekly, building long-term relationships and increasing client retention by 25%.
- Safeguarded sensitive personal and financial information, following strict confidentiality protocols with 100% compliance.
- Developed individualized programs for clients, aligning services with goals to improve satisfaction and engagement.
- Conducted comprehensive assessments for each client, identifying opportunities for improvement and tracking progress over time.
Retail Associate
MCCS (Retail Operations)
814 N Radford Loop Bldg 7500, Albany, Ga 31705
01.2014 - 01.2016
- Processed 40+ transactions daily, including purchases, returns, and exchanges, ensuring timely and accurate service.
- Assisted 50+ customers weekly with product selection, maintaining precise records to support inventory and sales tracking.
- Oversaw inventory management, restocking over 200 items monthly, ensuring optimal stock levels and smooth operations.
- Reconciled daily transactions and resolved discrepancies, ensuring 0% loss and maintaining compliance with company policies.
Education
Associate of Science - Performing Arts
Darton State College
Albany2010
Skills
- Cash Handling
- Cashiering
- POS Systems
- Customer Service
- Account Management
- Data Entry
- Microsoft Office
- Conflict Resolution
- Record Keeping
- Sales Support
Certification
- CPR/AED Certified
- Personal Training Certifications
Additional Information
- Provided personalized service that increased customer satisfaction and retention
- Educated customers on available services, increasing engagement and usage
Timeline
Event & Guest Services Associate
Merry Acres Inn
01.2024 - 01.2025
Personal Trainer
FitNation
01.2017 - 01.2024
Retail Associate
MCCS (Retail Operations)
01.2014 - 01.2016
Associate of Science - Performing Arts
Darton State College