London Mukanović
Glendale,USA
Summary
Dynamic hospitality professional with a proven track record in enhancing guest experiences through attentive service and effective issue resolution. Strong communication skills facilitate a deep understanding of guest needs, ensuring efficient and satisfactory outcomes. Known for maintaining a welcoming demeanor while adeptly managing inquiries and resolving conflicts, contributing to customer satisfaction and operational efficiency. Committed to fostering team collaboration and flexibility, with a focus on achieving results that align with company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Topgolf
06.2024 - Current
- Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
- Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
- Managed reservations system, ensuring accurate bookings and room assignments for incoming guests
- Handled cash transactions including currency exchange and provided accurate accounting at the end of each shift
Food Runner/Busser/Host
Biscuits Cafe
03.2017 - 10.2025
- Efficiently cleared and reset XX tables per shift, ensuring a clean and organized dining area
- Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service
- Collaborated with kitchen staff to ensure timely delivery of dishes to tables, minimizing wait times for guests
- Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
- Provided exceptional customer service by promptly responding to guest requests and inquiries
- Supported the team during peak hours by assisting with seating arrangements and managing waiting lists
- Demonstrated strong attention to detail in setting up table settings according to restaurant standards
- Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments
- Followed health and safety guidelines when handling food items, ensuring compliance with sanitation regulations
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Maintained a clean and organized work area, adhering to health and safety regulations
- Assisted in setting up dining areas before service, including arranging table settings and utensils
- Provided exceptional customer service by promptly addressing any concerns or special requests from diners
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Adapted quickly to changes in customer needs or restaurant procedures, ensuring smooth operations during peak hours
- Consistently achieved an average delivery time of XX minutes per order, meeting or exceeding company standards
- Delivered an average of XX orders per shift without errors or delays, contributing to overall customer satisfaction
- Worked collaboratively with fellow food runners and servers to create a positive dining experience for guests
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
Education
High school diploma or GED -
centennial highschool
12.2025
Skills
- Computer literacy
- Guest relations
- Technical Proficiency
- Computer operation
- Customer service
- Front desk
- Guest services
- English
- Organizational skills
- Attention to detail
- Communication skills
- Hospitality
- Marketing
- Cash handling
- Patience and composure
- Payment processing
- Guest registration
- Team player mentality
- Cash handling experience
- Hospitality experience
- Guest accommodations
- Computer skills
Accomplishments
- Maintained a 4.3 GPA throughout all four years of High School
- CPR and First Aid Certification
- Preschool and Kindergarten assistant teacher for 3 years
- 20+ Volunteer hours throughout Sophomore and Junior year
Certification
- Food Handler Certification
- Driver's License
Languages
English
Native or Bilingual
Spanish
Limited Working
Extracurricular activities
- Cheerleader
- Babysitter
Timeline
Guest Services Associate
Topgolf
06.2024 - Current
Food Runner/Busser/Host
Biscuits Cafe
03.2017 - 10.2025
High school diploma or GED -
centennial highschool
CPR Certified
Experienced CPR certification training multiple times over the last few years to ensure my ability to do so is reliable. The certification was provided from my school through a COOP program as it's a requirement to be CPR and First Aid certified to work with kids.