Aurielle Smith
Mason,Ohio
Summary
Hardworking College Student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.
Overview
2
2
years of professional experience
Work History
Arcade Attendant
Family Entertainment Group
5 2023 - Current
- Attendant Work at Kings Island
- Assisted with ticket redemption and provided prize selection to customers
- Reported game malfunctions promptly to maintenance department to decrease machine downtime
- Maintained inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary
- Refilled tickets and stock merchandise at redemption counter
- Assisted guest with any problems or questions regarding games
- Filled and flashed product in redemption games as needed
- Learned how to do acute fixtures and repairs on games
- Learned how to price merchandise in online system with correct barcodes
- Distributed prizes for ticket redemption; and various other duties as needed.
Arcade Attendant
Family Entertainment Group
01.2024 - 07.2024
- Front Desk Management: Greeted and assisted guests with enthusiasm and professionalism, ensuring a welcoming and enjoyable environment
- Managed guest check-ins and reservations for arcade, escape room, and axe throwing activities
- Cash Handling: Operated cash register with accuracy, processed transactions, handled cash, credit card payments, and issued receipts
- Conducted end-of-day cash reconciliation, ensuring balanced registers
- Customer Service: Provided exceptional customer service by addressing inquiries, resolving issues, and offering recommendations for games and attractions
- Maintained friendly and approachable demeanor to enhance guest experiences
- Escape Room Operations: Briefed participants on rules and guidelines for escape room activities, monitored sessions to ensure safety and adherence to guidelines, and provided hints or assistance as needed
- Axe Throwing Supervision: Ensured safety and proper conduct of guests in axe throwing area
- Conducted safety briefings, demonstrated proper techniques, and supervised activities to maintain fun and secure environment.
Food Prep/Dishwasher
08.2022 - 07.2024
- Sanitized and washed dishes for next use
- Put up dishes in trays and on counter for servers to use
- Arranged appropriate equipment for cooking
- Cleaned and sanitized workplace and equipment
- Transferred supplies and equipment between storage and work areas
- Ensured correct food handling procedures are followed.
Education
Criminal Justice -
Sinclair
Mason, OHSkills
Patience
Kitchen Experience
Guest Services
Microsoft Office
Multitasking
Customer service
POS Systems
Adaptability
Digital marketing
Social media marketing
Leadership
Task Delegation
Languages
English
French
Timeline
Arcade Attendant
Family Entertainment Group
01.2024 - 07.2024
Food Prep/Dishwasher
08.2022 - 07.2024
Arcade Attendant
Family Entertainment Group
5 2023 - Current
Criminal Justice -
Sinclair
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