Aurionna Medley-Ortega
Austin,TX
Summary
Detail-oriented healthcare professional with over 8 years of experience in medical scheduling, patient access, insurance verification, referrals, authorizations, and provider coordination. Proven ability to manage complex provider schedules, coordinate multidisciplinary care, and deliver exceptional patient service in high-volume healthcare settings. Experienced with Athena, G2, Availity, Leading Reach, and Phreesia. Recognized for leadership, organization, and maintaining accuracy while managing multiple priorities.
Overview
12
12
years of professional experience
Work History
Operations Manager
Ulta Beauty
06.2026 - Current
- Oversee daily store operations to ensure efficient workflows and exceptional guest experiences.
- Lead, coach, and develop team members while promoting accountability and operational excellence.
- Manage employee scheduling and labor allocation to support business needs.
- Monitor inventory accuracy, shipment processing, and merchandising standards.
- Ensure compliance with company policies, safety procedures, and operational standards.
- Resolve guest concerns professionally while maintaining a positive customer experience.
- Partner with store leadership to improve operational efficiency and achieve business goals.
Senior Lead Patient Service Representative (Lead Surgical Scheduler)
Texas Oncology
Austin, TX
09.2023 - Current
- Coordinate complex scheduling for three high-volume oncology surgeons, including procedures, chemotherapy, imaging, and follow-up appointments.
- Meet with patients to coordinate future treatments, appointments, and diagnostic testing.
- Verify insurance referrals and prior authorizations for chemotherapy, imaging, and specialty services.
- Coordinate radiation treatments with chemotherapy schedules to ensure continuity of care.
- Create and maintain provider schedules and appointment templates.
- Block provider schedules for vacations, meetings, and schedule changes.
- Reschedule appointments due to provider availability while maintaining patient continuity.
- Process internal referrals through Leading Reach.
- Ensure authorizations and referrals are submitted to the appropriate departments to prevent delays and claim denials.
- Train newly hired Patient Service Representatives in Gynecologic Oncology and Medical Oncology scheduling workflows.
- Maintain exceptional accuracy while managing a high-volume scheduling environment.
Medical Records Technician
Texas Oncology
Austin, TX
05.2023 - 09.2023
- Managed medical records for 15 providers.
- Scanned, uploaded, and organized patient records in G2.
- Coordinated with physician offices and hospitals to obtain complete medical records.
- Ensured hospitals received updated laboratory results and physician orders.
- Processed transfer-of-care requests and disability record requests.
- Routed referrals and authorizations to the appropriate departments.
Patient Access Representative
Ascension Seton Family Practice
Bastrop & Elgin, TX
08.2022 - 05.2023
- Scheduled appointments for four to five providers in a busy primary care practice.
- Verified insurance eligibility using Athena and Availity.
- Checked patients in and out while maintaining efficient patient flow.
- Answered high-volume phone calls and coordinated patient requests.
- Verified referrals and prior authorizations.
- Processed medical records requests and provider communications.
- Worked closely with physicians and clinical staff to ensure outstanding patient care.
Patient Service Representative
Women's Health Texas
Austin, TX
08.2021 - 12.2021
- Scheduled OB/GYN appointments, in-office procedures, and ultrasounds.
- Verified insurance eligibility and collected patient payments.
- Obtained prior authorizations before procedures.
- Coordinated provider, physician assistant, and nursing schedules.
- Utilized Athena for scheduling and patient management.
Medical Registrar
St. David's Cardiology & Surgical Center
12.2020 - 07.2021
- Registered patients and verified insurance eligibility.
- Obtained authorizations for surgical procedures.
- Managed patient records and Medicare reports.
- Collected patient payments and completed patient registration.
Compounding Pharmacy Technician
Aspire Allergy
Austin, TX
04.2018 - 03.2020
- Prepared allergy medications following established protocols.
- Processed prescription orders and maintained inventory.
- Communicated with providers and internal departments regarding medication orders.
Pharmacy Technician
Walgreens
Round Rock, TX
01.2016 - 03.2018
- Filled prescriptions accurately in a high-volume pharmacy.
- Communicated with physicians, insurance companies, and pharmacies.
- Managed inventory and assisted patients with prescription needs.
Licensed Esthetician
Hand & Stone Massage and Facial Spa
Round Rock, TX
01.2015 - 06.2017
- Provided customized skincare treatments and client education.
- Maintained treatment documentation while delivering exceptional customer service.
Skills
- Athena
- G2
- Availity
- Leading Reach
- Phreesia
- Microsoft Office Suite
- Microsoft Excel
- Electronic Medical Records (EMR)
- Insurance Verification Systems
- Scheduling Software
- Advanced scheduling and coordination skills
- Surgical and procedural scheduling experience
- Strong attention to detail
- Excellent communication and interpersonal skills
- Leadership and staff training
- Time management and organization
- Ability to multitask in fast-paced healthcare environments
- Patient-centered approach to care
CORE QUALIFICATIONS
- Surgery & Procedure Scheduling
- Surgical & Provider Calendar Management
- Insurance Verification
- Prior Authorizations
- Referral Coordination
- Patient Registration
- Medical Records Management
- Electronic Medical Records (EMR)
- Athena Health
- G2
- Availity
- Leading Reach
- Phreesia
- Provider Template Management
- Multidisciplinary Care Coordination
- HIPAA Compliance
- Team Leadership & Training
- Customer Service
- Multi-line Phone Systems
- Microsoft Office Suite
Timeline
Operations Manager
Ulta Beauty
06.2026 - Current
Senior Lead Patient Service Representative (Lead Surgical Scheduler)
Texas Oncology
09.2023 - Current
Medical Records Technician
Texas Oncology
05.2023 - 09.2023
Patient Access Representative
Ascension Seton Family Practice
08.2022 - 05.2023
Patient Service Representative
Women's Health Texas
08.2021 - 12.2021
Medical Registrar
St. David's Cardiology & Surgical Center
12.2020 - 07.2021
Compounding Pharmacy Technician
Aspire Allergy
04.2018 - 03.2020
Pharmacy Technician
Walgreens
01.2016 - 03.2018
Licensed Esthetician
Hand & Stone Massage and Facial Spa
01.2015 - 06.2017