Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aurora Brown

Huntsville,USA

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

29
29
years of professional experience

Work History

Billing Implausible Representative

Huntsville Utilities
06.2024 - Current
  • Work assigned routes daily
  • Reviews customers consumption to ensure usage is in line with what they normally use
  • Utilize Temetra to view meter reading pictures to confirm readings
  • Correct bills to have them released within 5 days
  • Make courtesy calls to customers to inform them of Higher consumption

CUSTOMER SERVICE REPRESENTATIVE

Verizon Wireless
09.2001 - 10.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Processed payments and made payment arrangements over the phone while working in the Financial Services Department within the company.

TELLER

First Federal of Michigan
02.1997 - 09.2001
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.

Education

High School -

Northwestern High School
Detroit, Michigan
06.1995

Skills

  • Active Listening
  • Empowered to make decisions based on customer's needs
  • Problem solving
  • Critical Thinking

Timeline

Billing Implausible Representative

Huntsville Utilities
06.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Verizon Wireless
09.2001 - 10.2023

TELLER

First Federal of Michigan
02.1997 - 09.2001

High School -

Northwestern High School

Similar Profiles

CREATE PROFILE