Aurora Caroway
Drums,PA
Summary
Dynamic professional with a proven track record in customer service and patient care, notably at American Express. Excelled in enhancing customer satisfaction and streamlining patient appointment processes using NextGen and Clearwave. Skilled in time management and adaptability, consistently met deadlines and exceeded sales goals through effective communication and team collaboration.
Overview
6
6
years of professional experience
Work History
Receptionist
Eye Care Specialist
Kingston, PA
10.2023 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Schedule new patient and returning patient appointments.
- Call outside specialist for referral's for our patients.
- Fax information to obtain authorizations for MRI's and blood work.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly, directed incoming calls to correct offices and scheduled visits for patients.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with patients through telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients and company.
- Collected surgical, copay's and payments for contact orders. Processed transactions and updated relevant records.
Customer Service
American Express, AMEX
Home
08.2022 - 09.2023
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Managed high call volume (150 per day) while maintaining excellent customer service standards.
- Upgrading a card holder from a lower ranked card to a high service card.
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
- Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.
Patient Care Aide
Life Geisinger
Wilkes-Barre, PA
06.2018 - 08.2022
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained accurate records of patient information, contributing to effective communication among the care team.
- Collaborated with healthcare professionals to deliver comprehensive care plans for each patient.
- Helped patients maintain their dignity and privacy by respecting their personal boundaries and treating them with the utmost respect during all interactions.
Education
Phlebotomy -
Jolie Hair And Beauty Academy Pa
Wilkes Barre01.2018
High School Diploma -
E.L Meyers High School
Wilkes-Barre, PA06.2017
Skills
- NextGen
- Ema
- Clearwave
- Cross Trained
- Data Entry
- Scheduling appointments
- Customer/Client relations
- Time Management
- Payments
- Optometric/Opthalmic experience
- Financial
- Adaptability
Timeline
Receptionist
Eye Care Specialist
10.2023 - Current
Customer Service
American Express, AMEX
08.2022 - 09.2023
Patient Care Aide
Life Geisinger
06.2018 - 08.2022
Phlebotomy -
Jolie Hair And Beauty Academy Pa
High School Diploma -
E.L Meyers High School