Kristal Campbell
Philadelphia,PA
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information,coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
13
13
years of professional experience
Work History
Lead Medical/Scheduler Receptionist
ProjectHOME
07.2013 - Current
- Coordinate patient appointments with appropriate provider specialty
- Promote office quality and productivity with conducting consistent employee coaching sessions
- Managed over 80 patient calls per day.
- New Patient engagement, effective check in and check out processes
- Scheduling, rescheduling, and canceling appointments according to office policies
- Assist with patient follow up, prior authorizations, DME orders and referrals
- Provide effective communication as patient provider liaison
Medical Billing Representative
Quest Diagnostics
03.2010 - 11.2011
- Communicated with insurance providers to resolve claims submitted
- Evaluated financial status and established appropriate payment plans
- Maintained and updated collections tracking spreadsheet to help organize payment information
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Confidently and adeptly handled claim denials and/or appeals
Customer Service Representative
C3i Solutions
01.2010 - 03.2011
- Updated account information to maintain customer records
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times
Education
Studies, Diploma -
Little Flower Catholic High For Girls
Philadelphia, PA06.1985
Skills
- Organization and Time Management
- Attention to Detail
- NextGen
- Excellent Communication
- MS Office
- Medical Terminology
- Team Building
- Clinical Procedures
Timeline
Lead Medical/Scheduler Receptionist
ProjectHOME
07.2013 - Current
Medical Billing Representative
Quest Diagnostics
03.2010 - 11.2011
Customer Service Representative
C3i Solutions
01.2010 - 03.2011
Studies, Diploma -
Little Flower Catholic High For Girls
Similar Profiles
Denise KenneyDenise Kenney
Residential Assistant at ProjecthomeResidential Assistant at Projecthome
Shamina WestShamina West
Support Staff Member at ProjecthomeSupport Staff Member at Projecthome
Khadijah RobinsonKhadijah Robinson
Behavioral Health Specialist/Special Education Co-Teacher at Community Council Learning AcademyBehavioral Health Specialist/Special Education Co-Teacher at Community Council Learning Academy
Sherry ByersSherry Byers
Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)
Edwin CintronEdwin Cintron
Event Technician at Mid Atlantic Event GroupEvent Technician at Mid Atlantic Event Group