Aurora Cuellar
Denison,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Collections Supervisor
Lockhart Morris and Montgomery
Richardson, TX
08.2020 - Current
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
Director of Operations
Talus Payments
Sherman, TX
08.2013 - 08.2020
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Collections Supervisor
West Asset Management
Sherman, TX
09.2000 - 08.2013
- Assisted in developing training materials for new hires in the Collections Department.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
Education
High School Diploma -
Denison High School
Denison, TX05-1997
Skills
- Client resolution
- Staff Training
- Process Improvements
- Payment Negotiation
- Employee Retention
Timeline
Collections Supervisor
Lockhart Morris and Montgomery
08.2020 - Current
Director of Operations
Talus Payments
08.2013 - 08.2020
Collections Supervisor
West Asset Management
09.2000 - 08.2013
High School Diploma -
Denison High School