Sheri Bell
GRANTSVILLE
Summary
Collections Supervisor with over 25 years at Zions Bancorporation, adept at enhancing team productivity and compliance with collection laws. Skilled in payment negotiation and client resolution, I foster a supportive environment while driving results.
Overview
29
29
years of professional experience
Work History
Collections Supervisor
Zions Bancorporation
08.1996 - Current
- led a team of collectors for over 25 years.
- Maintained delinquency and losses to the standards sets by Management.
- Trained and monitored team on collections procedures and compliance standards.
- Implemented strategies to improve collection processes for the products we service through effective communication methods.
- Interviewed and assisted in selection of candidates for collections positions.
- Documented conversations with consumers and Small Business clients.
- Maintain friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Processed payment transfers, extensions and reversals.
- Removed holds and delinked DDAs from Flexlines.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
R-5 High School
Grand Junction, CO05-1982
Skills
- Team supervision
- Empathy and tact
- Payment negotiation
- Client resolution
- Collection law compliance
- Active listening
- Call center experience
- Skip tracing
Timeline
Collections Supervisor
Zions Bancorporation
08.1996 - Current
High School Diploma -
R-5 High School