Aurora De Luna-M-Nguyen
San Jose,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
6
6
years of professional experience
Work History
Barista
Safeway Starbucks
02.2026 - Current
- Crafted espresso beverages with precision and consistency, ensuring high-quality standards.
- Maintained cleanliness and organization of workstations to enhance efficiency during peak hours.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Operated point-of-sale systems accurately, processing transactions efficiently while minimizing errors.
- Monitored equipment functionality, reporting maintenance issues to ensure optimal performance.
Theatre Usher
Century Cinemark
11.2025 - 01.2026
- A closing shift is required to throw out all garbage from the theater, and make sure the janitorial supplies are fully stocked, and the bathrooms are clean.
- Supported team members during busy periods to enhance operational efficiency.
- Monitored audience behavior to ensure compliance with theater policies.
- Collected tickets and verified attendance at each screening.
- Maintained cleanliness in common areas and ensured a welcoming environment.
- Assisted guests in finding their assigned theaters and seats.
- Performed light custodial duties such as sweeping floors, emptying garbage cans, cleaning restrooms.
- Maintained order during performances by monitoring audience behavior.
Food and Beverage Associate
California's Great America
03.2025 - 10.2025
- Guide customers/park goers to desired area.
- Serve Food to customers.
- Complete payment for customers.
- Clean the building after closing then double checking if building is clear.
- Complete break sheets for associates.
- Assist associates in learning register and serving as well as clean up.
Seller
Family Business
06.2020 - 07.2022
- Set up a temporary shop.
- Unpack the truck that contains the containers of clothes.
- Set up clothes on racks and tables.
- Processed transactions accurately at the point of sale.
- Flea market in Watsonville and Los Banos
- Assisted customers in selecting products and answering inquiries.
- Developed and maintained relationships with existing customers to ensure repeat business.
Education
College -
West Valley College
Saratoga, CA05-2027
High School - JROTC, Drama Club, Musical theater
Santa Teresa High School
San Jose, CA07-2025
Skills
- Team leadership
- Cleanliness standards
- Active listening
- Effective communication
- Problem solving
- Time management
- Empathy
- Emotional intelligence
- Flexibility
- Working under pressure
- Guest service
- Opening and closing duties
- Exceptional customer service
- Cash register operation
- Safe food handling
Timeline
Barista
Safeway Starbucks
02.2026 - Current
Theatre Usher
Century Cinemark
11.2025 - 01.2026
Food and Beverage Associate
California's Great America
03.2025 - 10.2025
Seller
Family Business
06.2020 - 07.2022
High School - JROTC, Drama Club, Musical theater
Santa Teresa High School
College -
West Valley College