Aurora Haupu
Kahului,HI
Summary
Dynamic and results-oriented professional with experience in customer service and operations management. Demonstrated ability to train teams, and get the job done.
Great in multitasking and problem-solving
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Par Pacific (hele)
Kahului, HI
10.2022 - Current
- Multitasking abilities by managing multiple tasks while ensuring timely completion.
- Train new hires
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Package Handler
UPS
Kahului, HI
09.2021 - 02.2022
- loaded packages from conveyor belt into truck
- Verified correct labels and accurate shipping information on packages to load in order of delivery
- Work under pressure; fast-paced environment especially during peak seasons, managing high volumes of shipments
- loading until job completed
Supervisor of Operations
U.S Aviation
Kahului, HI
03.2021 - 09.2021
- Drive and operate high lift trucks to transport workers to enter the back of aircraft to complete job duties.
- Clean, stocked, and sanitized aircrafts in a timely manner
- Communicated with aircrafts Csa
- Figure out solutions when a problem arise
- Log and input paperwork at end of shift
- Delegated work to staff setting priorities and goals to have aircrafts cleaned in a timely manner
- Recruit and train new employees include monitoring and review of individuals performance
Linen Room Supervisor
Envisions Entertainment
Kahului
10.2016 - 09.2021
- Operate linen room for an events and entertainment company
- Created a training manual as a reference guide
- Delegated work to staff setting priorities and goals
- Introduced new cleaning techniques to stained or damaged linens
- Developed strong relationships with clients earning repeat business by providing personalized attention to their needs and preferences.
- Managed linen sorting, washing, drying, and ironing in a timely manner.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Pull, prep, and pack linen service orders
- Communicated with ops/managers on service orders and invoices.
- Perform Yearly Organized and inventory of linen
- Set and breakdown events in a timely manner
- Transport crew members in company vehicles to job site
- Able to lift over 50lbs
Sr. Csa
Hillside Shell
Wailuku
08.2010 - 10.2015
- Cash handling
- Customer service
- Stocking and cleaning
- Open and close shift
- Balance monies and complete paperwork
- Bank deposits
Education
Certificate Of Completion - Culinary Arts
University of Hawaii Maui College
Kahului, HIHigh School Diploma -
H.p Baldwin High School
Wailuku, HI05.2004
Skills
- Works well with others and independently
- Excellent customer service
- Works effectively and efficiently
- Very reliable and dependable
- Hard worker
- Fast learner
Timeline
Senior Customer Service Representative
Par Pacific (hele)
10.2022 - Current
Package Handler
UPS
09.2021 - 02.2022
Supervisor of Operations
U.S Aviation
03.2021 - 09.2021
Linen Room Supervisor
Envisions Entertainment
10.2016 - 09.2021
Sr. Csa
Hillside Shell
08.2010 - 10.2015
Certificate Of Completion - Culinary Arts
University of Hawaii Maui College
High School Diploma -
H.p Baldwin High School