Aurora I. Mendoza

GARLAND,TX

Summary

Bilingual Office Management Professional experienced in dispatch coordination, bookkeeping, payroll, and customer service. Achieved compliance and on-time delivery through operating 16', 20', and 26' box trucks while maintaining safety standards. Focused on enhancing workflow efficiency and delivering high-quality service in fast-paced environments.

Overview

years of professional experience

Work History

Courier / DOT Driver

FedEx Express

05.2026 - Current

Operated company vehicles safely to ensure timely completion of scheduled pickups and deliveries.
DOT-qualified driver with experience operating 16-foot, 20-foot, and 26-foot box trucks.
Perform pre-trip and post-trip vehicle inspections to ensure DOT compliance.
Planned efficient delivery routes to consistently meet delivery deadlines.
Load, secure, and unload packages safely and accurately.
Delivered exceptional customer service during pickups and deliveries, enhancing customer satisfaction.
Utilize handheld scanners to track shipments and maintain accurate delivery records.

Office / Dispatch Manager

Emerson Pro Services

Richardson, TX

09.2025 - 02.2026

Managed bookkeeping, payroll processing, and invoicing to ensure accurate financial records and timely payments.
Coordinated technician scheduling and daily dispatch operations to optimize service delivery and enhance customer satisfaction.
Maintained smooth office workflow and communication between staff and clients.
Managed bookkeeping, payroll processing, and invoicing.
Maintained smooth office workflow and communication between staff and clients to facilitate efficient operations and timely service.

Office Manager

JA Installations LLC

Carrollton, TX

03.2021 - 01.2024

Executed full-cycle bookkeeping, payroll, and invoicing to ensure accurate financial tracking.
Handled full-cycle bookkeeping, payroll, and invoicing.
Managed office payments and maintained financial records for streamlined fiscal operations.
Managed inventory levels to ensure stock availability and maintained organized administrative systems.

Retail Sales Manager

Workwear Safety Shoes

Garland, TX

09.2019 - 01.2021

Supervised daily retail operations to optimize sales performance.
Trained and mentored new employees to enhance team capabilities.
Trained and mentored new employees.
Managed cash handling and balanced registers to ensure financial accuracy.

Education

High School Diploma -

Rowlett High School

Rowlett, TX

Skills

DOT Qualified Driver
Route Optimization
Route Planning & Time Management
Logistics & Package Delivery
Commercial vehicle operation
Supply Chain Coordination
Customer Service & Client Relations

Microsoft Office Suite
Organizational skills
Multilingual Communication
Financial Reporting
Multilingual Communication

Timeline