Aurora Lopez
Mustang Ridge,Tx
Summary
Ambitious Medical Student with exceptional skills in patient interviewing and assessment. Sound knowledge of anatomy and physiology with an understanding of medical terminology. Strong leadership abilities with a passion for learning new tasks and concepts quickly. Excellent communication, interpersonal and organizational talents.
Overview
5
5
years of professional experience
Work History
Amazon Associate
Amazon
05.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Utilized customer feedback to improve product offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Brand Ambassador
CLEAR
12.2020 - 03.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Cashier/Customer Service
Lowe's
04.2019 - 09.2020
- Customer service answer calls help solve problems
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier
DNC
02.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CashierPrime Now Associate
Amazon
02.2018 - 04.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Education
Associate of Arts - Limited Medical Radiologic Technology
The College of Health Care Professions
Austin, TX11.2023
Associate - Health Science
Austin Community College
Austin, TX07.2019
High School Diploma -
Cedar Creek High School
Cedar Creek, TX05.2017
Skills
- Bilingual
- Certifications and Licenses
- Health Science
- Calculating retail transactions and knowing cash drawer policies and procedures
- Customer Focus & Orientation — Proficient
- Vaccinations and Physicals
- Patient Care
- Symptoms Reporting
- Patient Health Information Access
- Responding to customer situations with sensitivity
- Customer Service — Proficient
- Identifying and resolving common customer issues
Timeline
Amazon Associate
Amazon
05.2023 - Current
Brand Ambassador
CLEAR
12.2020 - 03.2021
Cashier/Customer Service
Lowe's
04.2019 - 09.2020
Cashier
DNC
02.2019 - 09.2019
CashierPrime Now Associate
Amazon
02.2018 - 04.2018
Associate of Arts - Limited Medical Radiologic Technology
The College of Health Care Professions
Associate - Health Science
Austin Community College
High School Diploma -
Cedar Creek High School