Aurora Rumer
Concord,North Carolina
Summary
Recent West Virginia University graduate with a Bachelor of Science in Journalism focused in Advertising & Public Relations and a minor in History. Skilled in audience research, social media strategy, digital marketing, strategic communication, and customer service. Recognized for strong organization, communication, and collaborative problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bakery Counter Clerk
Giant Eagle
Morgantown, WV
06.2024 - 07.2026
- Delivered exceptional customer service in a fast-paced retail environment while assisting customers with bakery selections and custom orders.
- Maintained attractive product displays and upheld quality and food safety standards.
- Collaborated with team members to manage inventory, restock merchandise, and ensure efficient daily operations.
Customer Service Representative
Pizza Hut
Huntersville, NC
02.2021 - 01.2022
- Provided friendly and efficient customer service in person and over the phone.
- Processed customer orders accurately while resolving questions and concerns professionally.
- Worked collaboratively to ensure timely order fulfillment and maintained a clean, organized workspace.
Education
Bachelor of Science - Journalism – Advertising & Public Relations
West Virginia University
Morgantown, WV05-2026
Skills
- Customer Service
- Organization
- Time Management
- Efficient task prioritization
- Content Creation
- Technical: Adobe Photoshop, Adobe InDesign, Microsoft Office, Google Analytics
- Strategic Communication
- Audience Research & Analytics
- Strong work ethic
Certification
- Ethics in a Global Context Certification
- Corporate Responsibility Certification
- Social Marketing Certification
Timeline
Bakery Counter Clerk
Giant Eagle
06.2024 - 07.2026
Customer Service Representative
Pizza Hut
02.2021 - 01.2022
Bachelor of Science - Journalism – Advertising & Public Relations
West Virginia University