Aury M. Acosta
New York,NY
Summary
Friendly and dedicated customer service professional with more than 5 years of experience making guests feel welcomed and valued. Cheerful and efficient when assisting with transactions and inquiries, quickly addressing customer needs while maintaining a positive demeanor. Bilingual in English and Spanish, offering personalized and inclusive communication. Passionate about creating memorable and comfortable experiences for every customer.
Overview
3
3
years of professional experience
Work History
Point-of-Sale Specialist/Quality Technician – Guest and Cashier Experience
MetLife Stadium
05.2022 - Current
- Served +3,000 customers during professional musical gatherings and safeguarded alcohol compliance security.
- Performed as a meat inspector, ensuring meat, poultry, and seafood are safely edible for commercial consumption.
- Performed as a commercial refrigerator controller by providing in-time technician analysis and quality control support.
- Inspected +2000 crates of commercial meat and soda products and delivered +3000 alcohol bottles to mass gatherings.
- Adhered to quality control by logging refrigerator temperatures every 2 hours per +200 high-profile stadium events.
Retail Operations Clerk – Guest Experience
M&M’s NYC
10.2023 - 01.2024
- Operated a high-volume POS system and accurately processed +1000 cash/card transactions in high-intensity environments.
- Upsold premium merchandise to significantly boost revenue for a multi-billion-dollar brand and enhance customer service.
- Ensured guest safety by directing foot traffic, preventing unauthorized entry, and reducing congestion in a major tourist hub.
- Recovered and restocked $500+ in mishandled premium-valued merchandise, safeguarding inventory and reducing losses.
- Provided incoming/outgoing customer safety by directing foot traffic and preventing unauthorized access at the iconic tourist location.
Spanish Interpreter - Language Service
LanguageLine Solutions
08.2022 - 10.2023
- Provided professional translation/interpretation services to multi-billion dollar banks, insurance companies, and hospitals.
- Provided swift and efficient Spanish translations for +20 911-police and ambulance emergency services in intense environments.
Animal Caretaker - Animal Welfare and Veterinary Services
Liberty Humane Society
10.2021 - 01.2022
- Prepared foster packages and analyzed adoption procedures, ensuring smooth environmental transitions for each animal.
- Provided care for diverse species, overseeing feeding schedules, enrichment of high-intensity activities, and exercise routines.
- Supported 50+ Spanish-speaking adopters and volunteers with Spanish interpretation and educational guidance on animal welfare.
- Promoted positive mental health by maintaining a clean and safe environment (e.g., sanitization) and regulated animal’s emotional distress (e.g., walking, spoken communication, and intimacy).
Education
General Education Degree (GED) - And Some College Experience
County Prep High School
Jersey City, NJ03.2020
Skills
- Advanced Proficiency in Microsoft Office Suite
- POS software proficiency
- Upselling strategies
- Building rapport
- Sales floor replenishment
- Interpretation
- Inventory tracking
- Client relations
- Schedule management
- Animal handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Technical Skills
- Advanced Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)
- Google Workspace (e.g., Docs, Sheets, Slides, Drive, Gmail, Meet)
- PDF Editing (e.g., Adobe Acrobat, Foxit PDF, PDFescape)
Timeline
Retail Operations Clerk – Guest Experience
M&M’s NYC
10.2023 - 01.2024
Spanish Interpreter - Language Service
LanguageLine Solutions
08.2022 - 10.2023
Point-of-Sale Specialist/Quality Technician – Guest and Cashier Experience
MetLife Stadium
05.2022 - Current
Animal Caretaker - Animal Welfare and Veterinary Services
Liberty Humane Society
10.2021 - 01.2022
General Education Degree (GED) - And Some College Experience
County Prep High School
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