Hi, I’m
Aury M. Acosta
New York,NY
Summary
Friendly and dedicated customer service professional with more than 5 years of experience making guests feel welcomed and valued. Cheerful and efficient when assisting with transactions and inquiries, quickly addressing customer needs while maintaining a positive demeanor. Bilingual in English and Spanish, offering personalized and inclusive communication. Passionate about creating memorable and comfortable experiences for every customer.
Overview
4
years of professional experience
Work History
MetLife Stadium
Point-of-Sale Specialist/Quality Technician – Guest and Cashier Experience
05.2022 - Current
Job overview
- Served +3,000 customers during professional musical gatherings and safeguarded alcohol compliance security.
- Performed as a meat inspector, ensuring meat, poultry, and seafood are safely edible for commercial consumption.
- Performed as a commercial refrigerator controller by providing in-time technician analysis and quality control support.
- Inspected +2000 crates of commercial meat and soda products and delivered +3000 alcohol bottles to mass gatherings.
- Adhered to quality control by logging refrigerator temperatures every 2 hours per +200 high-profile stadium events.
Warby Parker
Sales Advisor/Optometric Technician
05.2025 - 08.2025
Job overview
- Assisted +100 customers with one-on-one tailored frame and lens selection, working with optical prescriptions daily with frequent use of pupillary distance machine to guarantee the best fit for customers.
- Performed preliminary diagnostic screenings, including pupillary distance measurements and retinal imaging, to assist optometrists in providing accurate prescriptions and detecting conditions such as glaucoma, macular degeneration. and diabetic retinopathy.
- Provided detailed cleanliness and deep sanitation of store with daily maintenance of exam rooms, bathrooms, and offices.
M&M’s NYC
Retail Operations Clerk – Guest Experience
10.2023 - 01.2024
Job overview
- Operated a high-volume POS system and accurately processed +1000 cash/card transactions in high-intensity environments.
- Upsold premium merchandise to significantly boost revenue for a multi-billion-dollar brand and enhance customer service.
- Ensured guest safety by directing foot traffic, preventing unauthorized entry, and reducing congestion in a major tourist hub.
- Recovered and restocked $500+ in mishandled premium-valued merchandise, safeguarding inventory and reducing losses.
- Provided incoming/outgoing customer safety by directing foot traffic and preventing unauthorized access at the iconic tourist location.
LanguageLine Solutions
Spanish Interpreter - Language Service
08.2022 - 10.2023
Job overview
- Provided professional translation/interpretation services to multi-billion dollar banks, insurance companies, and hospitals.
- Provided swift and efficient Spanish translations for +20 911-police and ambulance emergency services in intense environments.
Liberty Humane Society
Animal Caretaker - Animal Welfare and Veterinary Services
10.2021 - 01.2022
Job overview
- Prepared foster packages and analyzed adoption procedures, ensuring smooth environmental transitions for each animal.
- Provided care for diverse species, overseeing feeding schedules, enrichment of high-intensity activities, and exercise routines.
- Supported 50+ Spanish-speaking adopters and volunteers with Spanish interpretation and educational guidance on animal welfare.
- Promoted positive mental health by maintaining a clean and safe environment (e.g., sanitization) and regulated animal’s emotional distress (e.g., walking, spoken communication, and intimacy).
Education
Queensborough Community CollegeOakland Gardens, NY
Associate of Arts from Film And Media Production
05-2027
County Prep High SchoolJersey City, NJ
General Education Degree (GED) from And Some College Experience
03.2020
University Overview
- Extracurriculars: Assistant Leadership in Theatre Arts and Poetry Club
- GPA: 3.1/4.0
Skills
- Advanced Proficiency in Microsoft Office Suite
- POS software proficiency
- Upselling strategies
- Building rapport
- Sales floor replenishment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Technical Skills
- Advanced Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)
- Google Workspace (e.g., Docs, Sheets, Slides, Drive, Gmail, Meet)
- PDF Editing (e.g., Adobe Acrobat, Foxit PDF, PDFescape)
Timeline
Sales Advisor/Optometric Technician
Warby Parker
05.2025 - 08.2025
Retail Operations Clerk – Guest Experience
M&M’s NYC
10.2023 - 01.2024
Spanish Interpreter - Language Service
LanguageLine Solutions
08.2022 - 10.2023
Point-of-Sale Specialist/Quality Technician – Guest and Cashier Experience
MetLife Stadium
05.2022 - Current
Animal Caretaker - Animal Welfare and Veterinary Services
Liberty Humane Society
10.2021 - 01.2022
Queensborough Community College
Associate of Arts from Film And Media Production
County Prep High School
General Education Degree (GED) from And Some College Experience
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