AUSRA IGNATOVIENE
Scottsdale,AZ
Summary
With 16 years as a Key Account Manager, I've consistently driven client satisfaction, team excellence, and organizational growth. I excel in leadership, fostering collaboration and delivering highquality customer service across diverse industry sectors. My strengths lie in interpersonal skills, problem-solving, and strategic planning, supported by advanced computer literacy. I'm dedicated to exceeding client expectations and achieving tangible outcomes while ensuring operational efficiency and compliance. Overall, my track record exemplifies a proactive and results-driven approach to key account management, characterized by a relentless pursuit of excellence and a steadfast commitment to client satisfaction and team success.
Overview
19
19
years of professional experience
Work History
Hospitality Professional
Airbnb Hosting Experience
Arizona
04.2023 - 09.2024
- Experienced hospitality professional with a proven track record of delivering exceptional guest experiences in short-term rentals
- Recognized as an Airbnb Super-host for commitment to outstanding service and maintaining high guest satisfaction ratings
- I was managing luxury properties on behalf of my clients, 5+ bedroom houses
- Mostly based in Phoenix, Scottsdale and Paradise Valley, Arizona
Soft Services for Bank of Ireland (Contract)
Mitie Facilities Services Limited
Dublin
09.2021 - 01.2023
- Directed the operational management of approximately 30 front-of-house staff (reception, mail room, cleaning services) across Bank of Ireland's administrative network spanning 15 buildings
- Oversaw day-to-day operations, ensuring seamless functionality and efficiency
- Implemented strategic reporting mechanisms to track performance metrics and facilitate informed decision-making
- Spearheaded process improvement initiatives to streamline workflows and enhance productivity
- Managed HR processes including recruitment, coaching, and performance evaluation, fostering a high-performing team environment
- Cultivated strong customer partnerships and relationships, contributing to enhanced service delivery and client satisfaction
- Played a pivotal role in shaping organizational culture, emphasizing teamwork, professionalism, and excellence
- Demonstrated keen commercial acumen, identifying opportunities for revenue growth and cost optimization
- Thrived in challenging environments, leveraging resilience and adaptability to overcome obstacles and drive success
Key Account Manager
Mitie Facilities Services Limited
Dublin
12.2016 - 09.2021
- To build positive and productive working relationships with all the customers and stakeholders
- Manage the delivery of soft services across the Campus ensuring full compliance and KPI delivery
- Ensure that all SLA's and KPI's, including Company's set targets are met for the portfolio
- Oversee and manage delivery of soft services
- To comply with all QHSE policies and procedures
- To efficiently and cost effectively manage and develop the delivery of services across my portfolio
- To meet/exceed financial targets
- To set, monitor, evaluate and recommend budgetary adjustments
- To carry out the day to day management of relevant 300 employees including conduct, performance, attendance and capability
- Tracking weekly working hours and reporting to accountment to issue payrolls
Site Manager
Noonan Services Group
Dublin
05.2005 - 12.2016
- I was managing the cleaning staff over 50 people while working at a large corporate site
- Produce accurate and well - presented Health and Safety risk assessments
- Understand the needs and build excellent relationships with subcontractors, suppliers and other personnel
- Ensuring all administration is completed accurately and on schedule
- Communicating with clients and corporate staff to ensure clients expectations were achieved
- Interviewing and hiring cleaning crew members
- Monitoring material stock levels and ensuring that adequate supplies are always maintained to meet service requirements
- Maintaining company equipment
- Checking on cleaning staff at various sites to ensure compliance with company standards
- Ensure staff understand and follow security procedures and report any breaches of security
- Ensuring that the contract is supervised in the most effective manner by maximizing efficiency and minimizing costs
- In 2014 year our team led to achieve the 'Best Cleaned Retail Building Category' and also in the same year we win 'Excellence Award Costumer Service'
Education
Bachelor of Business Administration -
SMK College of Applied Sciences
Klaipeda06.1997
Secondary School -
"Vetrunges"
Klaipeda06.1989
Skills
- MS Word
- Excel
- Software Systems
- Project Management
- Account Growth & Management
- Employee Engagement
- Pressure and High-Pressure Situations
- Housekeeping Management
- Team Management
- Reliability
- Communication Skill
- Customer Satisfaction
- Organization Skills
Accomplishments
- Mitie Employee of the Year (2019)
- Winner ICCA Industry Awards 2014 Best Cleaned Retail Building Category (Irish Contract Cleaning Association 2014)
Personal Information
- Nationality: Lithuanian
- Driving License: Full driver's license
Languages
English
Professional Working
Russian
Full Professional
Japanese
Elementary
Lithuanian
Native or Bilingual
Timeline
Hospitality Professional
Airbnb Hosting Experience
04.2023 - 09.2024
Soft Services for Bank of Ireland (Contract)
Mitie Facilities Services Limited
09.2021 - 01.2023
Key Account Manager
Mitie Facilities Services Limited
12.2016 - 09.2021
Site Manager
Noonan Services Group
05.2005 - 12.2016
Bachelor of Business Administration -
SMK College of Applied Sciences
Secondary School -
"Vetrunges"