Caroline Vogel
Richmond,Virginia
Summary
Accomplished Hospitality Professional with a proven track record at Perry's Steakhouse & Grille, enhancing guest satisfaction and managing high-volume dining with finesse. Expert in guest relations management and staff training, and excellent at creating memorable experiences through exceptional service and leadership. Skilled in complaint resolution and sales, as well as boosting loyalty and revenue. Quick learner with a variety of transferrable skills.
Overview
5
5
years of professional experience
Work History
Hospitality Professional
Perrys Steakhouse & Grille
12.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled up to 5 table sections during dinner service of upwards of 500 covers
Lead Server
Havana 59
04.2020 - 12.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities, often handling up to 10 tables at a time.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Craft And Material Studies
Virginia Commonwealth University
Richmond, VASkills
- Staff training and development
- Complaint handling
- Sales and upselling
- Marketing and promotions
- Guest relations management
- Cross-cultural awareness
- Food and beverage expertise
Timeline
Hospitality Professional
Perrys Steakhouse & Grille
12.2023 - Current
Lead Server
Havana 59
04.2020 - 12.2023
Craft And Material Studies
Virginia Commonwealth University
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