Austen Routte
Cape Coral
Summary
Accomplished Personal Banker and Lead Teller Operations Specialist at Fifth Third Bank, with a proven track record in enhancing customer satisfaction and streamlining branch operations. Expert in financial advising and relationship building, significantly improved transaction efficiency and customer trust. Skilled in banking regulations and client relationship management, consistently achieving high levels of customer service and operational excellence.
Developed comprehensive client management skills and adeptness in financial advisory within fast-paced banking environment. Expertise in building and maintaining client relationships, identifying financial needs, and providing tailored solutions. Looking to transition into new field, leveraging these skills to drive customer satisfaction and business growth.
Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.
Overview
6
6
years of professional experience
Work History
Personal Banker
Fifth Third Bank
02.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Lead Teller Operations Specialist
Fifth Third Bank
09.2021 - 02.2023
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
- Contributed to increased sales revenue by identifying opportunities for upselling financial products based on client needs analysis.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Collaborated with colleagues on process improvements to enhance operational efficiency within the branch.
Produce Associate
Publix
06.2019 - 09.2021
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
Education
High School Diploma -
Ida S Baker High School
Cape Coral, FL05-2019
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Attention to detail
- Banking
- Financial advising
Notary and NMLS
Have been a state Notary since 11/2022 and been active under NMLS since 2023
Timeline
Personal Banker
Fifth Third Bank
02.2023 - Current
Lead Teller Operations Specialist
Fifth Third Bank
09.2021 - 02.2023
Produce Associate
Publix
06.2019 - 09.2021
High School Diploma -
Ida S Baker High School