Austen Wright
Lakeland,FL
Summary
Accomplished Certified Lead Immunizing Pharmacy Technician and Patient Safety Committee member at Publix, adept in workflow optimization and team leadership. Spearheaded safety protocols, enhancing compliance and employee satisfaction. Skilled in pharmacy software and strong communication, ensuring premier customer service and operational excellence. Achieved significant safety improvements, demonstrating problem-solving prowess and a commitment to excellence. Looking to relocate to Arizona to explore new opportunities and continue professional growth.
Overview
13
13
years of professional experience
Work History
Lead Immunizing Pharmacy Technician
Publix
08.2011 - Current
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy and efficiency.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Patient Safety Committee
Publix
10.2023 - Current
- Implemented new safety protocols to ensure compliance with federal and state regulations, reducing the risk of fines and penalties.
- Collaborated with management to create a safer work environment, leading to increased employee satisfaction and productivity.
- Championed adoption of innovative safety technologies and tools, streamlining hazard identification processes and mitigating potential risks more efficiently.
- Analyzed incident reports to identify trends and areas for improvement, resulting in targeted safety initiatives that led to fewer accidents.
- Promoted employee participation in safety initiatives by organizing events such as Safety Week celebrations or contests aimed at building awareness around workplace hazards.
Education
Associate of Arts -
Hillsborough Community College
Plant City, FL07.2013
High School Diploma -
Durant Highschool
Plant City, FL07.2011
Skills
- Team Leadership
- Strong Communication Skills
- Providing Premier Customer Service
- Workflow Optimization
- Team Coordination and Scheduling
- Interpreting and Processing Medication Orders
- Problem-solving skills
- Pharmacy Software Proficiency
- Training and Development
- Insurance Billing
- Certified Immunizer
- Prioritization and Organization
Timeline
Patient Safety Committee
Publix
10.2023 - Current
Lead Immunizing Pharmacy Technician
Publix
08.2011 - Current
Associate of Arts -
Hillsborough Community College
High School Diploma -
Durant Highschool