Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Kellie West

Kellie West

Edgewater,FL

Summary

Dynamic Immunizing Pharmacy Technician with a proven track record at Walgreen's Pharmacy & Publix Pharmacy , enhancing patient satisfaction through efficient vaccine administration and workflow optimization. Skilled in medication dispensing and problem-solving, I successfully implemented immunization programs that significantly increased vaccination rates in the community, promoting public health and safety. And with over 6 years of experience in retail pharmacy environments for these major national chains, I became proficient at offering OTC medications to patients under Direct pharmacist supervision, offering information to patients and communicating with healthcare professionals as instructed. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

8
8
years of professional experience
7
7

Certifications

Work History

Immunizing Pharmacy Technician

Walgreen's Pharmacy
08.2021 - 12.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests .
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Optimized clinic workflows to minimize patient wait times while ensuring safe and efficient vaccine administration.
  • Developed educational materials for patients regarding vaccine-preventable diseases and the importance of timely immunizations.
  • Coordinated emergency response efforts during disease outbreaks, ensuring rapid deployment of vaccines and resources where needed most.
  • Prepared laboratory specimens for testing, obtained results and notified patients of findings.
  • Implemented a successful pharmacist-led immunization program that increased vaccination rates among at-risk populations.
  • Increased immunization rates in the community by administering vaccinations during flu season.
  • Implemented successful immunization programs, minimizing instances of vaccine-preventable illnesses among staff members.
  • Assisted in the administration of vaccinations during immunization drives, contributing to increased public health protection.
  • Improved patient immunization rates by providing efficient and accurate administration of vaccines.

Pharmacy Technician

Publix Pharmacy
06.2017 - 08.2021
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Education

Emergency Medical Technician Certification - Emergency Medical Technician (EMT/Paramedic)

Daytona State College
Daytona Beach, FL
10-2009

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05-2009

Skills

  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow optimization
  • Medication dispensing
  • Insurance billing
  • Pharmacy ethics
  • Advanced math skills
  • Staff development
  • Patient education and counseling
  • Data entry
  • Customer service
  • Attention to detail
  • Time management
  • Excellent communication
  • Computer skills
  • Flexible schedule
  • Team leadership
  • Inventory management
  • Interpersonal skills

Accomplishments

  • Trained (15) new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Our Team Processed and filled over (1,000) prescriptions per day. On some of our most busy days.
  • Achieved Medicare's Medication compliance through effectively helping with Patient Care Calls for pickup and medication conversations.
  • Reduced prescribing errors 73% by reaching out to prescribers to verify medication orders.

Certification

  • Certified Pharmacy Technician, (Expired January 2025)
  • Florida Red Cross First Aide/ CPR Certification
  • Florida Immunization Certification
  • 16 Hour Emergency Vehicle Drivers Certification
  • Florida Ready to Work Gold Certification
  • HIPPA Compliance Certification
  • EMT - Emergency Medical Technician (Expired January 2025)

Interests

  • Dancing
  • Music
  • Crafting and DIY Projects
  • I enjoy helping others and giving back to the community
  • I participate in low-impact exercises to strengthen core muscles
  • Design and Build Websites
  • DIY and Home Improvement
  • Personal Development and Self-Improvement

Timeline

Immunizing Pharmacy Technician

Walgreen's Pharmacy
08.2021 - 12.2024

Pharmacy Technician

Publix Pharmacy
06.2017 - 08.2021

Emergency Medical Technician Certification - Emergency Medical Technician (EMT/Paramedic)

Daytona State College

High School Diploma -

New Smyrna Beach High School

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