Jessica DeCrosta
Keystone Heights,FL
Summary
Accomplished Lead Immunizing Pharmacy Technician with a proven track record at Publix Pharmacy, excelling in customer service and data entry. Demonstrated ability to enhance workflow optimization and maintain confidentiality, achieving significant improvements in patient satisfaction. Skilled in fostering team collaboration and building lasting relationships, contributing to a positive and efficient work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Immunizing Pharmacy Technician
Publix Pharmacy
03.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced errors in remittance processing through meticulous data entry and attention to detail.
- Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
Bakery Clerk
Publix
10.2010 - 11.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ10.2026
High School Diploma -
Orange Park High School
Orange Park, FL06.2010
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Patient confidentiality
- New Hire Onboarding
- Customer Service
- Data Entry
- Attention to Detail
- Team Coordination
- Creative Thinking
- Analytical Thinking
- Relationship Building
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Lead Immunizing Pharmacy Technician
Publix Pharmacy
03.2018 - Current
Bakery Clerk
Publix
10.2010 - 11.2016
Bachelor of Science - Business Administration
Grand Canyon University
High School Diploma -
Orange Park High School