Dusty Powell
Jay C
Charlestown,IN
1
Certification
9
Years of experience
Lead Certified Pharmacy Technician at Jay C, adept at optimizing workflow and enhancing patient access to medications. Proven expertise in insurance billing and HIPAA compliance, coupled with strong problem-solving and team collaboration skills. Successfully streamlined communication processes, resulting in improved efficiency and patient satisfaction in a high-volume pharmacy environment.
Work History
Lead Certified Pharmacy Technician
8 Years 11 Months- Processed prescriptions accurately while supporting pharmacy workflow and customer service
- Verified insurance claims and resolved billing issues using pharmacy system
- Assisted pharmacist with prescription filling, labeling, and medication preparation
- Trained new pharmacy technicians on procedures, safety, and store policies
- Answered patient questions and directed complex concerns to pharmacist
- Coordinated prescription orders, transfers, and refill requests with precision
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Managed inventory effectively, minimizing waste while ensuring adequate stock.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Created daily rotation schedules
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments from customers.
- Counted and measured, medications following standard procedures.
- Resolved non-routine issues like third-party billing,and customer service issues.
- Helped pharmacist address customer questions.
- Restocked pharmacy shelves with current merchandise
- Set up and modified patient profiles to include current information such as medications and insurance details.
Education
No Degree - Human Services
High School Diploma
Skills
HIPAA compliance
Prescription verification
Medication dispensing
Pharmacy software proficiency
Pharmaceutical calculations
Insurance billing
Drug classification
Workflow optimization
Problem-solving skills
Team collaboration
Patient confidentiality
Pharmacy and customer records management
Insurance verification
HIPAA
Manual and automated medication dispensing
Drug inventory control
Inventory control
New hire onboarding
Staff development
Updating medication histories
Order verification
Report preparation
Point of sale systems proficiency
Proper labeling procedures
FDA and HIPAA compliance
FDA compliance
Troubleshooting malfunctioning equipment
Quality assurance and control
Proper labeling
Pharmacy operations
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Cleaning and sanitizing
Multitasking Abilities
Reliability
Prescription filling and labeling
Excellent communication
Organizational skills
Typing skills
Creative thinking
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Stocking shelves
Decision-making
Dispensing medications
Detail-oriented
Prioritization and organization
Recordkeeping and documentation
Relationship building
Confidentiality and HIPAA
Immunization administration
Medication packaging
Team building
Data entry
Task prioritization
Self motivation
Staff leadership
Patient profile setup
Interpersonal skills
Resolving complaints
Conflict resolution
Employee training
Professionalism
Medical insurance claims processing
Certification
- Nationally certified pharmacy technician
- CPR
Timeline
Lead Certified Pharmacy Technician
Jay C
10.2017 - 09.2026Read More
Ivy Tech Community College of Indiana
No Degree from Human Services
Read More
Charlestown High School
High School Diploma
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