Katherine Layton
Publix Pharmacy
Newnan,GA
13
years of professional experience
Certified Immunizing Pharmacy Technician with extensive experience at Publix Pharmacy, excelling in medication dispensing and patient counseling. Proven track record in optimizing workflows and enhancing customer satisfaction through effective problem-solving and communication skills. Committed to maintaining compliance with HIPAA and FDA standards while fostering a supportive team environment.
Work History
Lead Certified Pharmacy Technician
13 Years 4 Months- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Mentored and trained junior pharmacy technicians on medication dispensing procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced medication errors.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock of pharmaceuticals and medical supplies.
- Provided exceptional customer support, addressing inquiries and resolving issues to enhance patient satisfaction.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Immunizing Pharmacy Technician
Retail Sales Associate
11 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store organization and cleanliness to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Trained new associates on product knowledge and sales techniques to improve team performance.
- Helped set up game rooms with puzzles
Education
No Degree - Nursing
High School Diploma
Skills
HIPAA compliance
Prescription verification
Medication dispensing
Pharmacy software proficiency
Insurance billing
Patient counseling
Workflow optimization
Problem-solving skills
Insurance verification
HIPAA
Drug inventory control
Point of sale systems proficiency
FDA and HIPAA compliance
Customer service
Excellent communication
Typing skills
Immunization administration
Timeline
Retail Sales Associate
All in Adventures
04.2016 - 03.2017Read More
Lead Certified Pharmacy Technician
Publix Pharmacy
05.2013 - CurrentRead More
University of North Georgia
No Degree from Nursing
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North Gwinnett High School
High School Diploma
Read More