AUSTII SIPPIO-COOK
Round Rock
Summary
Polished hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic. .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Aimbridge Hospitality
Round Rock
10.2024 - Current
- Implemented strategies for improving customer service
- Mentor new staff on correct procedures, compliance requirements and performance strategies.
- Assist with inventory for Marketing
- Assist with Account Payable
- Assist with hotel taxes
Front Desk Supervisor
White Lodging
Austin
08.2023 - 10.2024
- Assist front office managers
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Conducted regular performance evaluations of front desk staff members.
- Implemented strategies for improving customer service standards across the department.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Advanced Internship
Benchmark Deloitte
Westlake
05.2023 - 07.2023
- Shadowed various departments of interest during internship
- Participated in other opportunities such as classes or other intern team building activities.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Developed presentations and organized events to promote products or services.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
Insurance Sales Agent
Local Geico Insurance Agency
Denton
01.2023 - 05.2023
- Made 60 calls a day to meet our insurance selling goal
- Provided exceptional customer service
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Analyzed customer feedback to improve sales strategies and tactics.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Provided advice on financial planning and insurance policies.
Leasing Consultant
NuRock Management
Corinth
07.2021 - 01.2023
- Upsold apartment homes to fit the needs of future residents
- Answered calls to assist customers and current residents
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Sales Associate
Dillard's, Inc.
Denton
10.2020 - 07.2021
- Greeted customers and assisting them with products
- Managing sales goals to be sure that goals were met
- Organized the accessories on the floor to ensure that they are appealing to the customers
- Provided wonderful customer service to ensure that customers are satisfied
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Front Desk Agent
Aloft Hotel
Round Rock
12.2018 - 07.2020
- Collected deposits, payments or fees from guests to be sure that the hotel's revenue is up to date
- Responded to inquiries and room requests made online, by phone and via email.
- Facilitated successful front desk operations for high-volume hotel.
Education
Bachelor's degree - Hospitality Management
University of North Texas
TXAssociate degree - Hospitality Management
Austin Community College
TXSkills
- Administrative support
- Sales strategies
- Conflict resolution
- Customer service
- Payment processing
- Administrative skills
- Staff training
- Accounts Recievable
Personal Information
Certification
- Food Handler Certification
- Driver's License
Timeline
Front Desk Supervisor
Aimbridge Hospitality
10.2024 - Current
Front Desk Supervisor
White Lodging
08.2023 - 10.2024
Advanced Internship
Benchmark Deloitte
05.2023 - 07.2023
Insurance Sales Agent
Local Geico Insurance Agency
01.2023 - 05.2023
Leasing Consultant
NuRock Management
07.2021 - 01.2023
Sales Associate
Dillard's, Inc.
10.2020 - 07.2021
Front Desk Agent
Aloft Hotel
12.2018 - 07.2020
Bachelor's degree - Hospitality Management
University of North Texas
Associate degree - Hospitality Management
Austin Community College